Intake Assessor

Beyond our Psychiatry and Wellness Center, we also proudly serve teens onsite at BasePoint Academy. A teen outpatient program specifically designed to address the unique challenges that teens face today in mental health and substance use. BasePoint Academy’s dynamic program was created with today’s adolescent experience in mind.

Located in Collin County, our McKinney location is conveniently located 31 minutes from downtown Dallas. Our McKinney facility primarily serves the northern DFW suburbs.

The Intake Assessor works under the direct supervision of the Director of Admissions, in cooperation with clinical staff to facilitate clinical assessments. The Assessor provides telephone and walk-in risk assessment and crisis intervention, initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care, facilitates the admission process, and maintains communication with referral sources, families, patients and program staff. The position is expected to uphold the mission and values established by the organization.

Responsibilities

• Demonstrates excellent phone skills including inquiry calls, explanation of assessment processes, scheduling appointments and successful closure of a call while avoiding phone therapy.
• States the procedure for managing a crisis call and identifies when to activate EMS services.
• Identifies safety and risk of each call.
• Documents all inquiry calls, completely and legibly, to include all applicable information into
• EMR in accordance with standards and policies.
• Makes appropriate referrals to community resources if not scheduling an assessment.
• States the process and reasoning for all follow up calls either to confirm an assessment, inquire about no-show status, or rescheduling an assessment to include documentation reflecting same.
• States the working definition and procedure for managing medically and psychiatric emergencies according to company guidelines as well as company policies.
• Identifies and triages emergent patients and prioritizes care based on same.
• As applicable, identifies the need for additional screening for substance use, nutrition needs, functional needs, and abuse for children/adolescents, school and development screening.
• Demonstrates understanding of admission criteria for inpatient, partial hospitalization, intensive outpatient hospitalization and outpatient levels of care.
• Documents any special needs related to spiritual or cultural needs.
• Demonstrates a working knowledge of community mental health and substance use programs/referral to be offered for all patients not at imminent risk nor requiring services at a higher level of care as provided at the hospital.
• Evidences understanding of all required paperwork for admission and completion of admission packets for each department as applicable.
• Demonstrates understanding of utilization review process to include treatment criteria and precertification payor to obtain initial authorization of care and document same with pass to the Utilization Management team for concurrent reviews.Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Answers the telephone in a polite manner and communicates information to the appropriate staff/family member.
• Reports “near misses”, as well as errors and accidents promptly.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety and follows all safety rules on the job.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Performs other duties as assigned.
• Employee is expected to provide clients, and possible clients, accurate and truthful information regarding the Company and the services it provides. Employee will not make false representations about the costs of services, type of services, legal obligations, or make any guarantees. When Employee is engaged in marketing and solicitation of clients Employee should remain in full compliance with federal and state laws that are enumerated herein. Employee will comply with TEX. HEALTH & SAFETY CODE ANN. ch. 164 (Vernon 2001 & Supp. 2003)

Schedule: Monday - Friday (8am-5pm)

Benefits Include

• Competitive Salary
• Medical, Dental & Vision Benefits
• Generous Paid Time Off
• Career Growth Opportunities

Attributes

• Master’s Degree with Clinical Licensure (LMSW, LCSW, LPC-A, LPC)
• A minimum of two (2) years’ experience in mental health intake setting

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• McKinney, TX 75069: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Nursing: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN (Preferred)

Work Location: In person

Salary : $55,000 - $65,000