What are the responsibilities and job description for the Director of Operations position at Baskin Robbins?
POSITION SUMMARY: Responsible for the operations and staffing of multiple restaurants including the execution of all
company policies, procedures, programs, and initiatives. Ensures achievement of restaurant objectives are reached in all
areas, while following all company guidelines. Ensures compliance with all federal, state, and local laws. Provides
leadership, direction, training and development to managers and team.
Key Responsibilities
Position Status
Full-Time
Part-Time
FLSA Classification
Exempt
Nonexempt
Travel Requirements
Frequently Moderately Rarely None
Page 2 of 2
Education And/Or Experience
company policies, procedures, programs, and initiatives. Ensures achievement of restaurant objectives are reached in all
areas, while following all company guidelines. Ensures compliance with all federal, state, and local laws. Provides
leadership, direction, training and development to managers and team.
Key Responsibilities
- Develops and coaches' general managers and conducts management orientation.
- Responsible of the staffing of multiple restaurants multiple states.
- Recruits, interviews, and hires management team members to achieve proper staffing levels.
- Directs and assigns employees as needed to ensure all aspects of service meet operational standards.
- Oversees operation standards and financial performance of restaurants including P&L reviews.
- Takes appropriate action to address employee issues and policy violations with human resources partnership.
- Monitors multiple drive-in cost control procedures for food, labor, paper, and inventory. Takes immediate
- Reviews and audits reports for accuracy.
- Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
- Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action
- Approves compensation levels of drive-in employees and managers within company guidelines.
- Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve
- Adheres to and monitors management compliance of the drive-in employee handbook, policies, and practices.
- Enforces all federal, state, and local labor laws.
- Ensures compliance of all safety regulations and policies.
- Develops and implements a marketing plan for region.
- Participates in acquisitions and growth process for assigned territory.
- Ability to develop people.
- Ability to empower the restaurant teams to do what is right and to take care of the customer.
- Excellent verbal and written communication skills; capable of communicating effectively with customers and
- Ability to travel frequently between restaurant locations.
- Excellent leadership and organizational skills with attention to detail.
- Proven track record of exceptional customer service.
- Able to work flexible hours necessary to manage and operate the restaurants effectively, including weekends
Position Status
Full-Time
Part-Time
FLSA Classification
Exempt
Nonexempt
Travel Requirements
Frequently Moderately Rarely None
Page 2 of 2
Education And/Or Experience
- Minimum of 3-5 years' multi-unit quick service restaurant management and leadership experience is preferred.
- Ability to stand/walk for a minimum of 8-10 hours per day.
- Must be able to lift and carry up to 50lbs.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
- Must be able to work in both warm and cool environments, indoors and outdoors.
- Must be able to tolerate higher levels of noise from music and customer traffic.
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