Conference Services & Catering Coordinator

Position Summary:

The Conference Services Coordinator provides friendly, efficient clerical and administrative support to the Conference Services and Catering Sales teams.

Expected Contributions:

• Adhere to standards of operations, policies, procedures, instructions, etc.,
• Answering incoming telephone inquiries as needed by determining client’s needs and specifications utilizing the Banquet Inquiry Form for referral to department managers and Event Services Manager.
• Ensuring all filing systems are maintained according to SOP.
• Processes invoices and Pcard transactions in various systems and according to SOP.
• Prepare and maintain monthly function detail communications, schedules, weekly staffing, and other needed communications to Ops, ODW, Regional Manager, WOW and EDU.
• Assist with ordering from non-food vendors, including but not limited to office supplies, banquet supplies, rentals reservations and deliveries.
• Review monthly aging reports from accounting and WOW/EDU and provide updates to Banquet Manager and Finance as needed.
• Send new and revised BEO’s to Audio Visual vendor and prepare and send monthly billing.
• Maintain and prepare signage for weekly buffets and digital signage and monthly Event Board and Outfitter Communication Board according to BEO details.
• Compile survey data and summarize content and YTD OSAT and provide to Regional Manager.
• Assist with on-site events as needed.
• Follow all established Standards of Operation, policies, and procedures – generating and completing all necessary forms, correspondence, etc.
• Perform in a manner that demonstrates the Bass Pro Shops professionalism and Brand Standards.
• Perform other tasks as needed, directed, or assigned.

Essential Functions:

• Remain current with all pertinent computer software programs and equipment relative to job –Outlook, Excel, Word, Power Point, etc.
• Have working knowledge of all departments on property ODW, WOW, WOLF school, Hemingway’s as it pertains to banquet operations.
• Must be organized, detail orientated, and able to handle multiple tasks at one time.
• Load and unload equipment and materials into vehicles as needed.
• Must be able to consistently lift 50 pounds.

Candidate Profile:

• Education and Experience

High school diploma or GED;

Strong keyboarding / computer skills and knowledge are required.  Previous experience working closely with guests in a hospitality setting is desired.

• Skills and Knowledge
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
  • Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
  • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
  • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
  • Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

• Certificates, License, Registrations – A safe driving record and the ability to obtain a Missouri E or Arkansas P designated driver’s licenses.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.