Operations Support Team Lead

Position summary: Assists the General Manager and Assistant General Manager with the Operations Support function in the store to include: shrink control, safety adherence, inventory control, physical security, etc.

Position responsibilities:

1) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

2) Executes all related policies, practices and direction from the AGM Manager

3) Provides leadership and Operations support for Store Management team

4) Supervises Ops Support Associates and ensures strict adherence to policies & procedures.

5) Maintains a safe working environment at all times

6) Maintains strict confidentiality

7) Helps the staff the Department with “service” oriented associates; participates in interviewing and makes selection recommendations, coordinates training, provides input on performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment

8) Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems

Education and/or Experience

Minimum of 3 years in a Retail Operations position. “Big Box”, High volume experience is a plus. College a plus.

Mathematical Skills / Reasoning Ability

Ability to calculate figures and amounts such as discounts, commissions and percentages. Ability to define problems, collect data, establish facts and draw valid conclusions.

Communication Skills

Ability to read and analyze certain reports. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from associates, customers and the general public. Ability to conduct meetings and presentations to groups.

Other Knowledge, Skills and Abilities

Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems.

First aid trained. On first response team for associate and customer accidents.

Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates and customers.

Other duties as assigned / requested

Physical Requirements

To accomplish the essential functions of this job, Incumbent will be required to:

• Constantly stand and/or walk during shift
• Occasionally ascend or descend ladders, stairs, ramps, etc
• Constantly communicate with others to exchange information
• Occasionally repeat motions that may include the wrists, hands and/or fingers.
• Occasionally operate machinery and/or power tools
• Occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
• Occasionally work in tight and confined spaces
• Occasionally work in low or high temperatures
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments
• Occasionally work in hazardous conditions
• Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally lift and move objects up to 100 pounds or more (utilizing a team lift as needed)

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

2021 Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

2021 Part Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!