What are the responsibilities and job description for the Switchboard position at Bass Pro Shops?
Position summary: Performs all functions necessary at the Reception Desk / Switchboard
Position responsibilities:
1) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
2) Answers and directs incoming phone calls in a prompt, friendly and outgoing manner
3) Handles customer and associate questions and requests
4) Distributes applications to prospective new associates
5) Coordinates and schedules appointments for Management
6) Filing, copying & other clerical assignments as needed
7) Maintains associate bulletin boards; insures they are current; posts schedules
8) Familiar with store layout
9) Remains product knowledgeable
10) Aware of advertised sales, special events and store layout
11) Keeps work area clean, neat and well stocked with supplies
12) Follows all Company Policies and Procedures
Education and/or Experience
High School diploma or equivalent experience
Mathematical Skills / Reasoning Ability
Ability to calculate figures such as discounts and make change to customers
Communication Skills
Ability to communicate in a friendly and professional manner to our customers and other associates
Other Knowledge, Skills and Abilities
Ability to establish and maintain effective working relationships with Management, coworkers and customers
Ability to operate computerized Point of Sale register system and computerized PBX system
Other duties, assignments and responsibilities as needed.
Physical Requirements
To accomplish the essential functions of this job, Incumbent will be required to:
- Constantly remain in a stationary position, often standing or sitting for prolonged periods
- Constantly communicate with others to exchange information
- Constantly repeat motions that may include the wrists, hands and/or fingers.
- Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 50 pounds or more (utilizing a team lift as needed)
- Occasionally work in noisy environments
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
