UX Design Manager

POSITION SUMMARY: This role is optional to be fully remote or onsite at Bass Pro Shops Base Camp offices in Springfield, Missouri

The UX Design Manager at Bass Pro Shops leads a dynamic team focused on enhancing the user experience across digital platforms. Tasked with developing the team's design capabilities, this key role ensures the delivery of quality designs and operationalizes UX strategies to meet project milestones. Through management, mentorship, and cross-functional collaboration, the UX Design Manager's expertise will significantly shape the future of the company's digital experience with user-centered solutions.

ESSENTIAL FUNCTIONS:

• Manage and develop a high-performing team of UX designers (30%)

  • Build and lead UX design competency by staffing, coaching, mentoring and providing developmental feedback, driving improvement through regular performance conversations

  • Develop training and onboarding programs to streamline learning

  • Analyze team capabilities and gaps to improves competencies, tracking talent pipelines and defining hiring profiles

  • Manage annual budgets, staffing headcounts, resources

  • Maintain and ensure team members’ access to required systems and data sources

  • Guide career progression through mentorship, training, and assignment allocation, measuring progress on skill-development

  
  
  Collaborate with cross-functional teams to help guide the research, design, and implementation of enhanced user experiences (30%)

  • Maintain a strong understanding of company's products and strategy, helping designers apply insights to work

  • Promote consistency, quality and best practice adoption among designers and broader product teams

  • Maintain transparent communication on priorities, standards, focus areas, enabling the smooth delivery of multiple initiatives

  • Ensure effective cross-functional collaboration on UX-driven initiatives, facilitating communication, procedures, and resolving conflicts or misalignments

  • Maintain strong working relationships with other leaders and teams, enabling crossover projects and teamwork

  
  
  Guide the continuous improvement of UX processes, design system, and tools (30%)

  • Lead yearly and quarterly initiative planning, including goal setting, success metrics, scoping, staffing, project management and team alignment

  • Maintain and ensure governance of the centralized knowledge base of UX design processes, procedures, and Tacklebox Design System

  • Promote the consistent usage of organizational frameworks, processes, and systems across teams

  • Continually assess and analyze process and system effectiveness and recommend areas of organizational improvement

  • Lead initiatives on further defining and developing new design processes, systems, and methodologies

  
  
  Advance personal and professional expertise through individual development (10%)

  • Proactively maintain a personal growth plan by learning new skills, staying abreast of industry innovations, and exploring opportunities for professional development

• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Preferred Degree: Bachelor's Degree or graduate degree in relevant field such as User Experience Design, Graphic Design, Visual Communications, Information Sciences, Industrial Design, Human-Computer Interaction (HCI), Psychology, or a related discipline

• Certificate(s) or License(s): Professional certifications such as Neilsen Norman Group (NN/g) UX Certification, Interaction Design Foundation (IDF) UX Design Certification, Certified Usability Analyst (CUA) by Human Factors international (HFI), Certified ScrumMaster (CSM). Other UX design trainings or bootcamp programs such as Google UX Design Professional Certificate, General Assembly UX Design Immersive Certificate

• Years of experience: Seven or more years of experience. Three years of people management experience.

KNOWLEDGE, SKILLS, AND ABILITY:

• Passion for enabling teams and individual growth through onboarding, training, and professional development programs

• Excellent team and individual communication skills; both written and verbal

• Firm project management skills, able to keep work on track across teams and individuals

• Understanding of Agile and Lean methodologies, and strong operational knowledge of team and project management tools

• Practiced working knowledge of UX research and design methodologies and approaches

• Deep understanding of user-centric design practices and modern UX/UI design patterns

• Deep working design experience in UX design across devices, technologies and user contexts

• Experience onboarding and managing individuals, growing capabilities and coaching to fill skill gaps

• Experience managing projects and initiatives, maintaining rigorous process and project excellence from planning through execution

• Experience collaborating with researchers, developers, and stakeholders cross-functionally and across workstreams and domains

• A UX design portfolio reflecting complex end-to-end user experiences with demonstrated impact on business and team outcomes

• Successful track record of leading effective teams executing impactful UX design

TRAVEL REQUIREMENTS:

• 2-5% per year onsite travel to Bass Pro Shops Base Camp offices in Springfield, Missouri

PHYSICAL REQUIREMENTS:

• Regularly performs computer work and sits.

• Occasionally walks and stands.

• Seldom/never lifts up to 50lbs.

INDEPENDENT JUDGEMENT:

• Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.