BMG Supervisor II

Are you looking to make a difference by improving the health of our patients?  Here you will find an innovative culture that is patient-focused and dedicated to making a difference.  We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.  Recently named a Forbes America's Best-In-State Employer 2022!

$10,000.00 SIGN-ON BONUS (connect with our Talent Acquisition team on eligibility requirements)

The BMG Supervisor II will work Full Time, Days, under the direction and supervision of the BMG Manager supervises the day-to-day operations of the work unit.  Is responsible for organizing, coordinating and supervising the daily support activities performed by staff.  Assures adequate levels of staff, supplies and equipment to ensure smooth clinic operations.  Assists in development of systems that maximizes patient service and provider support.  The supervisor is a direct resource for providers, managers, and staff in information and problem solving related to surgical and clinical schedules.  The supervisor works closely with management team and other departments to ensure efficient and high quality support and operations for the delivery of care throughout the Bassett Healthcare Network (ONEBASSETT) and with non-Bassett referring providers.

• Demonstrates working knowledge of office operations.
  • Ability to perform office functions up to and including registration, appointment scheduling, answering phones, cashiering, medical records duties according to departmental policy and procedure as observed by Manager and as noted on work quality reports.
  • Performs in one or more areas of operation at the highest level such as Master Scheduler or Coder as observed by Manager with feedback from the Application Manager/Trainer.
  • Provides coverage for staff absences as needed as observed by the Manager.
  • Ability to run various reports, share information with staff and provide necessary training in conjunction with patient access trainers. (Including but not limited to eligibility monitoring, Patient Experience, etc.)
  • Assumes responsibility of clinic operations in manager’s absence.

• Coordinates day-to-day practice operations to ensure patient service that is friendly, helpful and efficient.
  • Implements and maintains procedures that optimize patient flow, customer service and provider productivity as observed by the Manager with feedback from patients and providers.
  • Serves as a role model to staff in dealings with patients.  Acts in conjunction with the manager as the primary contact for patients with concerns, questions, complaints or compliments. Documents these contacts according to Bassett policy and procedure as: monitored by Manager through observation, review of records and patient feedback.
  • Completes RL6 feedback investigation and draft letters when appropriate within standard.
  •  Assures that all available appointment time is fully utilized according to departmental policy and procedure as monitored by Manager through booking ratio and other EPIC scheduling reports.
  • Is a resource to staff, providing them with needed information or direction in performance of their daily work duties as observed by the manager.
  • Maintains necessary levels of supplies to meet departmental need.  May review storeroom requests, initiates purchase requisitions, initiates routine and urgent requests for maintenance or repair of equipment or facilities according to Departmental policy and procedure as observed by the manager and reviewed through purchasing records and storeroom reports.  Acts to conserve funds and resources whenever possible.  Makes cost saving suggestions.
  • Runs departmental responsibility reports monthly to look for errors, process invoices and forward to accounts payables.
  • Implements, tracks and reports Quality Improves Metrics (PCMH, meaningful use and other department specific metrics or programs).
  • Acts as Press Ganey Champion on the Patient Experience Committee.

• Exercises supervisory authority to ensure that employees are meeting or exceeding customer service standards and completing their tasks effectively and efficiently.
  • Participates in the selection of new employees following departmental policies and procedures on hiring practices as observed by the Manager. 
  • Prepares work schedules - Ensures offices are staffed appropriately during clinic operations hours.
  • Assigns staff to job functions, approves time cards according to Departmental policy and procedure as monitored by manager through observation, by review of work schedules, and payroll reports.
  • Coaches, directs and monitors staff to ensure they are meeting their job standards and are adhering to departmental policies and procedures. Supervisor follows Personnel policies and procedures in performing these duties as observed by Manager.
  • Ensure that clerical staff have the information and resources needed to perform their jobs efficiently and effectively.
  • Coordinates overall orientation for new employees.  Performs site specific orientation for new employees, including the preparation of training materials according to Personnel policies and procedures, as monitored by Manager through review of completed records in new employee personnel file.
  • Completes annual and mid-year performance appraisals by the due date on all assigned staff as observed by manager.
  • Ability to precept and mentor other staff members.

• Ensures compliance with procedures, policies, and regulatory requirements.  Assists with the development and implementation of divisional or clinic protocol and policies.
  • Ensures compliance with all regulatory agency requirements in conjunction with the BMG manager.
  • Ensures compliance with divisional, departmental and institutional policies and protocols in conjunction with the BMG manager.
  • Proactively identifies safety-related issues, addresses identified issues and institutes procedures which minimize risks to patients and staff.
  • Reports and acts to correct compliance and risk related issues.
  • Develops policy or protocol within the division or clinic, assesses effectiveness of established policies. 

• Performs other duties under the direction of the Manager for the overall effectiveness of the unit.
  • Assists the Manager with preparation of reports, collection of data, planning, design of systems, and procedures, project completion as observed by the Manager and review of final product.
  • Attends meetings and serves on committees as needed, using Learning Organization skills as observed by Manager.
  • Keeps informed about Bassett network and its services, events, sharing this information with staff as observed by Manager.
  • Processes career ladder promotion.
  • Demonstrated ability to foster interdisciplinary and collegial relationships with all levels of management, with clinical providers and staff.
  • Serves on network wide committees and workgroups as an active participant.

Education:

• High school diploma or equivalent required.
• Business School graduate or Associate’s Degree in Business or Business Management preferred.

Experience:

• 3 years Healthcare responsibility with progressive levels of responsibility.
• Bachelor’s or Master’s degree in Business or healthcare may substitute for experience.
• 1 year or experience in a leadership role.

License/Certification:

• NYS Driver’s License.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.