Supervisor, Department Support Staff

Are you looking to make a difference by improving the health of our patients?  Here you will find an innovative culture that is patient-focused and dedicated to making a difference.  We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.  Recently named a Forbes America's Best-In-State Employer 2022!

$10,000.00 SIGN-ON BONUS (connect with our Talent Acquisition team on eligibility requirements)

The Supervisor, Department Support Staff will work Full Time, Days under the regular supervision of the Director in the Department of Orthopedics, the Supervisor works to support the Director and Chief and support operations of the Department. 

• The Supervisor provides supervision and oversight of the clinical administrative assistants, and other Department of Orthopedic support staff and ensures high quality and confidential support services are being provided for the Department. 
• This Supervisor is also responsible for hiring and managing the staff performance reporting to them.  Works closely with the Department of Orthopedics management team and other Departments to assure efficient and high quality support and operations. 
• The Supervisor oversees payroll and PTO management, complete RL6 investigations, handle complex scheduling issues and assist with overall day-to-day department operational activities.
• The Supervisor acts as a resource for patients, providers, staff and other departments. Provides information about Bassett policies and procedures.  Assists managers and providers in getting resources they need.
• The Supervisor actively manages support staff of the Department of Surgery with feedback from the managers and Senior Director.
• Works closely with the managers and the Senior Director for the Department of Surgery to discuss problems and develop solutions to issues related to the clinical and administrative operations of the department.
• Helps assure the financial viability of the Department of Surgery.
• Manage information systems for the Department.

Education/Experience:

• High school diploma or equivalent required.
• Minimum of 5 years secretarial/reception experience with one year being in a health care facility; one year of this work should be as a Team Leader or Supervisor.
• Business School graduate or Associate Degree in Secretarial Science or similar preparation is preferred.
• Bachelor’s degree in Business Administration or Healthcare related field would waive 4 years of secretarial/reception experience mentioned above. 
• Master’s degree in Healthcare or Business Administration would waive secretarial/reception experience. The one year of Team Leader or other supervisory experience would also be waived if candidate has successfully completed a managerial focused internship as a part of their degree program.
• Healthcare experience preferred, with an understanding of practice operations, experience with electronic medical records.
• Experience with EPIC preferred.

Benefits:
Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits and more…

Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.