Insurance Customer Service Representative

Job Description

Bassin Insurance Agency, Inc. is a family-owned and operated insurance agency located in Jupiter, Florida. We are dedicated to providing our customers with exceptional service and personalized insurance solutions to meet their unique needs. Our team of experienced professionals is passionate about what they do to create a positive and supportive work environment.

As a team member, you will have the opportunity to work in a comfortable and collaborative environment where your contributions are valued and appreciated. We believe in providing our employees with the tools and resources they need to succeed, including ongoing training and professional development opportunities.

We specialize in a variety of insurance services, including personal and commercial insurance, and work with a diverse range of clients throughout Florida. Our mission is to help our customers protect what matters most to them, and we take pride in providing them with the highest level of service and support.

If you are looking for a rewarding career in the insurance industry and want to work with a team of dedicated professionals who are committed to excellence, we invite you to consider joining the Bassin Insurance Agency, Inc. team.

Job Description:

***Don’t limit your success. Your future begins here***

***Health Insurance***Paid Time Off***Monday thru Friday Schedule***

We are seeking an experienced Insurance Customer Service Representative to join our team. You should have 1 years of insurance industry experience and an active Florida 4-40 Customer Representative License (if you don't have this let's talk anyway)!. The role requires excellent communication skills and providing quality customer service to clients. The ideal candidate will have 2 years of customer-facing service experience (ex: luxury retail sales, hospitality, and banking). Candidates must be well-organized, detail-oriented, and able to work independently with minimal supervision. Depending on your experience, your starting base salary is 32,000 to 40,000 per year with bonus opportunities and room to grow! 

Benefits

Paid Time Off (PTO)###Health Insurance###Dental Insurance###Life Insurance###Disability Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Evenings Off###Paid holidays###Warm leads provided for sales###Long-Term Career Growth###Paid Continuing Education###Wellness Benefits###

Responsibilities

• Add value to the customer and business relationship by creating loyalty and trust.
• Assist clients in navigating their insurance policies and answering any questions.
• Answer phones. Greet walk-in clients and handle their inquiries, payments, etc
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Handle confidential information with discretion and follow established protocols.

Requirements

• Active Florida 4-40 Customer Representative License. 
• 1 years of insurance customer service experience. 
• 2 years of customer-facing service experience (ex: luxury retail sales, hospitality, and banking)
• Knowledge of Basic Computer Software and a multiline phone system. Proficient typing/data entry skills.
• Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
• Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
• Multitasking and resolving problems quickly and accurately with strong attention to detail, speed, and accuracy.