Director: Financial Aid

Roles and Responsibilities:

• Responsible for the institution’s participation in federal, state and private student aid programs including program participation and compliance requirements, audit and reporting requirements, and direct liaison with federal and state agencies on policy interpretations, compliance disputes, etc.
• Management of the Financial Aid office, provides leadership in the administering and oversight of financial aid programs.
• Manage the financial aid awarding process for the financial aid office including setting and monitoring deadlines, establishing workflows, assigning staff tasks and overseeing daily operations.
• Responsible for the development, management and production of the financial aid policies and procedures manual and other financial aid publications.
• Supervise the Financial Aid Advisors, Work Study Coordinator and support staff including student employees in the daily carrying out of their duties.
• Assume primary responsibility for all financial aid software systems including liaison with the federal and state government, NELA and other lenders on software issues.
• Act as primary training officer for financial aid staff.
• Serve as first line contact for all appeals and requests for additional funds.
• Monitoring compliance with all aspects of federal, state and institutional regulations/guidelines.
• Complete monthly and quarterly reconciliations, FISAP, IPEDS, BPPE & Unit Record and other government reports.
• Develop and manage the financial aid office operations budget.
• Develop annual student financial aid (i.e. University Scholarships) budgets and awarding.
• Provide financial aid information and presentations at Enrollment Services events.
• Develop and conduct required federal student loan exit interviews.
• Ensure services delivered in affective and timely manner.

Minimum Qualifications:

• Must be an experienced financial aid professional with high-level knowledge of federal and state student financial aid regulations, policies and procedures.
• Must be able to translate law and regulations into office policies and procedures.
• Must have substantial prior experience at supervisory level in a complex financial aid operation.
• Must have had responsibilities for federal and state reporting, must have responded to financial aid program reviews and audits.
• Must know federal student aid software and have a firm grasp of PC based financial aid software.

Skills and Abilities:

• Strong leadership skills in communication, coaching, and training with the ability to effectively delegate and manage department task during peak processing times.
• Ability to handle multiple priorities and assignments.
• Mature judgment and excellent interpersonal skills. The position also requires strong analytical skills and a high level of experience and comfort with PC based financial aid systems.
• Must be able to do presentation and represent the University in a number of forums.

Experience:

• A minimum of 5 years experience in financial aid with at least 2 years at the assistant director or head counselor level.
• Must have had responsibilities for policy formulation as well as operations.
• Must be completely familiar with all of the major responsibilities of a complex financial aid office.

Education:

Bachelor’s degree a minimum - Advanced degree or additional experience preferred. Current state of financial aid knowledge must be demonstrated by regular attendance at a substantial number of the training sessions and seminars sponsored by the department of education.

Benefits:

All regular employees (faculty and staff) who work at least 20 hours a week in a permanent position are full benefits eligible. These employees are eligible for health care benefits, retirement, flexible spending account plans, supplemental insurance, free tuition credits, and all paid leaves. Eligibility for the tuition credit benefits starts after 12 months of continuous employment. To learn more details, visit our benefits page.

Supplemental Information:

Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

In alignment with Bastyr's DEI commitment, applications from members of underrepresented groups are encouraged.

Bastyr University does not discriminate against any person in matters of employment, application for employment, student or applicant for admission, or participation in our programs or benefits on the basis of the following protected classes: ancestry, gender, gender identity or expression, sexual orientation, race, creed, color, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), ethnic or national origin (includes language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), age (40 and above), disability (mental and physical, including HIV and AIDS), marital status, genetic information, medical condition (genetic characteristics, cancer or a record or history of cancer), veteran or military status or any other protected category under applicable local, state or federal law. Our programs, services and facilities are accessible to individuals with disabilities. Please don't hesitate to contact hr@bastyr.edu to request or discuss a special accommodation due to a disability.