What are the responsibilities and job description for the Systems Analyst position at Basys + ISSI?
We are seeking a Systems Analyst to join our growing Professional Services organization, working directly with customers to help implement basys' proprietary and highly configurable software. This individual will capture functional requirements, define technical specifications, and create documents that integrate into our basys software. The Systems Analyst will configure the software to satisfy the document business needs of our customers.
This position can be remote or based out of our corporate headquarters in Baltimore, MD.
Responsibilities:
- Specialize in the creation and configuration of customer documents and automation solutions, within our enterprise software
- Work directly with customers to gather detailed business and technical requirements, to produce clearly defined document and workflow specifications
- Collaborate with Business Analysts to refine business and data requirements
- Translate requirements into documents, forms, letters and other correspondence to produce customer approved deliverables
- Create or revise complex batch, on-demand and interactive document templates, mapping data sets, constructing grouping, repeating rows, etc., as applicable per the defined requirements
- Convey requirements to software developers for data source changes, automation process modifications, and more
- Work with customers and other stakeholders on the implementation, configuration, testing, troubleshooting, and training of our integrated document creation and management tool
- Assist with the creation of test case scenarios and QA to provide accurate quality deliverables to the customer
- Utilize multiple tools and resources to resolve customer application questions or issues in the areas of data, system configuration, setup, and product functionality
- Develop a comprehensive knowledge of our software capabilities and complete inclusive training programs to develop a subject matter expertise around the basys document management tool
Requirements:
- 3 years Systems Analysis relevant experience to include report/document development, business analysis in a technical capacity, analytical and troubleshooting skills
- Solid knowledge of data sources and database concepts
- Strong written and verbal communication skills, with the ability to translate technical document development requests and issues in terms understandable to both technical and non-technical audiences
- Ability to handle multiple projects, prioritize tasks, and meet deadlines
- Understanding of XML or JSON a plus
- Background with commercial stakeholders a plus
Basys is an Equal Opportunity Employer.
Covid Message: We value the safety and well-being of our basys community which includes our staff, customers, business partners and beyond. Which is why our team has chosen to require staff to be fully vaccinated for all in-person business activities, whether that be on-site at our corporate office or traveling for business. Candidates should consider this requirement before applying.