Quality Manager

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Quality Manager - Operations to join our team in Batesville, IN.

Your Role At Batesville

As a Quality Manager, you will be responsible for assisting in planning, coordinating, and directing quality assurance programs designed to ensure continuous improvement of products and systems for the operations team in a fast-paced manufacturing environment. This position will deal directly with customer concerns and direct problem-solving activities to address these concerns. A hands-on approach and solid knowledge of quality systems and problem-solving tools will be required to be successful in this position.

How You’ll Be Rewarded

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• Competitive pay
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement
  
  

What You’ll Do

• Drives continuous improvement of products and services.
• Investigates and assures corrective actions are identified and implemented.
• Assists in developing quality plans and changes to existing products to improve quality to customer.
• Develops and implements standards to assure repeatable, reliable processes in our operations.
• Focuses on customer satisfaction.
• Serves as Customer Liaison between the plant and our customers. Customer interface onsite and off to investigate and correct customer issues.
• Manages engineering support staff to analyze Quality trends to determine the root cause and necessary countermeasures.
• Responsible for inspection methods, analysis, testing and compliance with engineering specifications.
• Analyzes and reports quality issues, trends, and countermeasures to upper management through policy deployment.
• Other duties may be assigned.
  
  

What You’ll Bring

• Bachelor’s degree, or an equivalent combination of education and experience.
• Union experience
• Possesses growth potential
• Cross-functional experience
  
  

Nice To Haves

• Lean or Six Sigma training and/or certification is strongly preferred
• CQE is a plus
• ASQC Certification
• ISO 9000 experience
  
  

Physical Requirements

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.

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Join the Batesville family and apply today!

Who We Are

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, Our Associates Are Our Strongest Asset. We Strive To Attract, Hire, And Develop The Best And Brightest To Ensure Our Place In The Future. Batesville Has a Strong Culture Of Achievement, Which Is Underpinned By These Five Core Values

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership
  
  

What Sets Us Apart

Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. We provide numerous engagement activities to bring people together across the organization.

We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer. We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.