Resident Advocate Relief

Position Overview

This is a part-time position with hours as needed (PRN). The schedule is flexible and will require availability to meet program needs. Mandatory staff meetings occur on the 4th Tuesday and 2nd Friday of every month. The standard schedule may be adjusted to effectively complete program objectives, tasks, activities, and responsibilities while accurately recording outcome measures and variances.

Summary Description:  Oversee shelter operations, including service delivery to residents during assigned shifts.  Perform related tasks as assigned by the Shelter Manager. 

ESSENTIAL FUNCTIONS:

• Provide crisis intervention assistance to current residents and hotline callers
• Provide orientation to residents regarding all shelter guidelines and procedures and ensure adherence to those guidelines
• Oversee the safety, security, and general welfare of residents and facility during assigned shift
• Maintain confidentiality pertaining to records, residents, and locale of the shelter facility
• Ensure all donations are accepted, recorded, and put away in proper storage areas
• Attend and contribute to shelter and combined staff meetings
• Demonstrate leadership, communication, and problem-solving skills in a manner that encourages and empowers residents to seek remedies for positive change.
• Rotate the schedule to meet the needs of the shelter operations program.
• Oversee the cleanliness of the shelter, including checking chores and reassigning as needed
• Document pertinent information in client files and communication log
• Submit maintenance requests for equipment and building repairs
• Check call notes and retrieve client messages
• Other duties as assigned

Education and Other Requirements

• Minimum 4-year degree in a related field or a minimum of 4 years of successful experience in a related non-profit setting.
• Ability to demonstrate leadership, effective communication, and problem-solving skills in a manner that encourages and empowers residents to seek remedies for positive change.
• Ability to make independent decisions to benefit residents, the shelter facility, and the agency as a whole
• Ability to communicate effectively, oral and written
• Ability to handle multiple tasks and prioritize changing workload
• Attention to detail
• Ability to remain calm in a crisis and remain solution-focused
• Sensitivity and knowledge about the issues of family violence and its impact on women and children
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance
• Must have a clean driving record and valid automobile insurance
• Must be insurable and provide proof of insurance
• Must have three years of verifiable driving experience

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.