Operations Manager - Addictions & Homeless Services - Addiction Centralized Costs

Job Summary: The Operations Manager understands key deliverables and works collaboratively to design and implement measurement methodologies, prepare reporting which supports program evaluation, and implement best practices in performance management. The Operations Manager contributes to Bay Cove’s mission by ensuring high quality services which comply with stakeholder expectations.   This is an exempt position. Essential Functions of Position: Develop and maintain a data-collection and performance measurement training curriculum for employees of Addiction & Homeless Services. Provide Homeless Management Information Systems (HMIS) training and ongoing support to new and existing staff regarding accurate and timely data entry into each HMIS (Clarity, VESTA) and other mandated reporting programs. Monitor data collection efforts and provide supportive technical assistance to employees to ensure accurate and timely data entry and data quality. Work with HMIS Continuum of Care (CoC) partners in the City of Boston and Cambridge, the state’s Executive Office of Housing and Livable Communities (EOHLC), and Department of Public Health (DPH). Ensure that accurate monthly, quarterly and annual performance reports are completed and submitted in a timely manner. This will include EOHLC monthly census reports, Bureau of Substance Addiction Services (BSAS) quarterly engagement data reports, submission of Annual Performance Reports (APRs), annual CoC program renewals, Point in Time (PIT), and other reports as required. Collaborate with the Director of Operations to monitor compliance and implement quality improvement activities. Collaborate with the Director of Operations to prepare for compliance monitoring of programs, accreditation reviews, and licensing audits. Provide data analysis and reporting for program and service area leadership regarding utilization, trends, incidents, and other outcome measures. Prepare ad hoc reports for program and service area leadership. Oversee and execute short and long-term special projects, including quality improvement and staff appreciation efforts. Other job-related duties as assigned.  Requirements for the position: Experience with a Homeless Management Information System (, Clarity, VESTA). Experience in homeless/housing issues and communities. Bachelor’s Degree with two to four (2-4) years of database applications experience, preferably in human service. Experience providing training to others is preferred. Demonstrated professional writing, communication, interpersonal, and organizational skills. Strong computer skills, MS word, Excel, and PowerPoint, as well as the Google Email and Apps. Demonstrated commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole. Personal Characteristics:   Utilizes a flexible and responsible work style that meets evolving needs of the agency. Works with integrity and respects the dignity and value of all individuals. Exhibits mission through job knowledge, pride in work role, and advocacy. Promotes diversity and inclusion of all individuals. Works in a collaborative, compassionate manner with stakeholders/partners.  Physical Requirements Ongoing detection and interpretation of information on documents, monitors, and labels and accompanying response, as well as to identification of equipment and supplies. Frequent interaction with providers, colleagues, customers, patients/clients, and visitors requiring the employee to communicate, as well as detect and interpret information, needs, and issues quickly and accurately, occasionally during emergency situations. Frequent communication of accurate information, instructions, and ideas so others will understand.  Operation of complex and delicate equipment with precision and accuracy.  This includes frequent phone and computer use for documenting, accessing needed information, etc. Bending to retrieve, lift, and carry supplies and equipment up to twenty (20) pounds.   Periodic movement throughout the community and programs to access, obtain, or distribute supplies (sometimes pushing or pulling equipment), interact with staff and persons served, etc., as needed. Remain in a stationary position for an extended period of time as needed.