Account Manager (Production Division)

COMPANY: Bay Stage Live
JOB TITLE: Account Manager (Production Division)
REPORTS TO: Managing Director
LOCATION: Tampa, FL 33614
EMPLOYMENT TYPE: Full-Time
STATUS: Hourly, Non-Exempt
HOURS: 40 hours per week
COMPENSATION: $25.00 - $30.00 per hour (based on experience), with opportunity for quarterly incentives.

SUMMARY:
The Account Manager (Production Division) is responsible for day-to-day communication with clients, generating sales proposals, managing projects, and ensuring that technical requirements are met for events. The Account Manager (Production Division) will also collaborate with in-house design and technical teams to ensure seamless execution of each project.

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes but may not be limited to the following):

• Responsible for audio-visual and lighting needs for incoming production calls, to include designing and producing live shows.
• Responsible for closing and/or upsell of any incoming calls.
• Responsible for proposal development, including the creation of the design plan, from the client’s ideas to the final product.
• Responsible for the technical and creative requirements of a site survey
• Involved in the logistics for subrentals and labor, if needed.
• Responsible for preparing and coordinating orders with the warehouse for onsite efficiency purposes when needed.
• Coordinating with production manager and/or client/venue representatives.
• Delegating all tasks amongst appropriate personnel.
• Responsible for programming, running and/or overseeing AV and lighting services and program throughout event.
• Responsible for onsite customer relationship
• Responsible for fulfilling the clients’ request while overwhelming them with the result, all profitably, and exceeding their expectations.
• Responsible for generating revenue through sales efforts.
• Responsible for maintaining relationships with existing Bay Stage Live customers.
• Responsible for raising awareness about Bay Stage Live and all divisions of our business, when faced with opportunities.
• Responsible for researching, recognizing, and pursuing any potential clients by creating and maintaining new relationships.
• Attending any networking events that seem necessary.
• Assisting in Advertising/Marketing to support sales efforts
• Converting prospective sales into Bay Stage Live business
• Responsible for following all processes and execution of ALL orders, to include:
• Entering complete customer information into Rental Point
• Identifying customer’s needs and entering all requested items into Rental Point.
• Complete customer communication, including quotes within deadlines.
• Diligent follow up with customer to confirm or cancel order by must be confirmed by dates.
• Impeccable and timely follow through
• Follow up with all clients for feedback and appreciation after event has been executed.
• Responsible for keeping up to date on new industry trends, equipment, standards, and competitors.
• Recommends cutting-edge products and services to keep Bay Stage Live at the forefront of the industry.
• Effectively communicating industry insights.
• Other duties as assigned or required by the business.

KNOWLEDGE AND EXPERIENCE REQUIRED:

• High school diploma or equivalent, required.
• Bachelor's degree in business administration or relevant field, preferred.
• Experience with Microsoft Office Suite, preferred.
• Experience with CRM software, preferred.
• A minimum of 2 years’ professional experience performing customer service and/or sales required.
• A minimum of 2 years' professional experience in account management, required.
• A minimum of 2 years’ professional experience as an Audio-Visual technician required.
• A minimum of 2 years’ professional experience with event planning and the entertainment business, required.

SKILLS REQUIRED:

• Excellent interpersonal skills and customer service skills.
• Excellent organizational skills.
• Excellent grammar, punctuation, and typing skills.
• Ability to analyze information effectively and deal with complexity.
• Ability to prioritize workload and consistently remain organized and deadline focused.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to operate calculator, computer, and other general office equipment.
• Ability to send and receive emails and keep an email inbox organized.
• Ability to keep computer files properly organized, placing files in appropriate computer folders.
• Ability to communicate clearly and concisely, verbally and in writing, in English.

BEHAVIORS AND CHARACTERISTICS REQUIRED:

• A positive outlook and vision.
• Demonstrate a high quality of work standards and work ethics.
• Ability to build and maintain relationships with employees, vendors, customers, and the general public.
• Expected to be highly accurate, detailed, and thorough.
• Ability to learn and adapt quickly.
• Lifelong learner who enjoys improving knowledge.
• Strong professionalism both in appearance and presentation.
• Ability to work independently and with others.
• Must be able to keep matters strictly confidential.
• Must stand by and promote the service we deliver.

PHYSICAL DEMANDS:
Light to moderate physical activity performing non-strenuous and strenuous activities to include:

• Working in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Working outdoors in all forms of weather, including heat, cold, humidity, sun, or rain.
• Using manual dexterity sufficient to handle/reach items and works with fingers.
• Using close/distance/peripheral and depth perception.
• Ability to lift, push, pull and carry a minimum weight of approximately 40 lbs.
• Ability to stand for extended periods of time.
• Ability to sit for extended periods of time.

No job description or policy of Bay Stage Live may be interpreted to allow any employee, volunteer, or representative to violate local, state, or federal law.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Schedule:

• Monday to Friday

Application Question(s):

• What is your minimum compensation requirement?

Education:

• Bachelor's (Preferred)

Experience:

• professional customer service/sales: 2 years (Required)
• professional account management: 2 years (Required)
• professional audio-visual technician: 2 years (Required)
• professional event planning (entertainment industry): 2 years (Required)
• Microsoft Office Suite: 2 years (Preferred)
• CRM software: 2 years (Preferred)

Work Location: In person