Customer Development Specialist

Employee Type: Full time Location: IL Oak Brook Job Type: Sales Support Job Posting Title: Customer Development Specialist Job Description: The Customer Development Specialist (CDS) provides customer level prioritization across all THS projects and activities for customers. The CDS will provide customer facing sales support to the Customer Business Managers, Directors and VPs across the commercial organization. Roles & Responsibilities: First line of customer contact for commercialization and customer project status as well as timeline reconciliation Works with division commercialization teams to ensure shared timelines are met and responds to needs, solving for and communicating timelines and delays to projects Works with internal functional SMEs to solve customer issues and ensures deliverables are met in consideration of customer specifications and processes Coordinates first production samples and sales samples when required Completes bid documents, and enters approved bid pricing into customer portal Submits CDMT requests and acts as liaison between customer & CDMT to resolve issues Manages customer trackers and timelines at all levels of the sales organization Trade spend request Investigates price discrepancies at the customer level and ensures accuracy in all pricing initiatives PPM Support Provides troubleshooting to delayed projects and any additional follow up that arises Customer cost change execution following customer acceptance as communicated by CBM Execution of distressed (DDD) inventory sale to customer to include customer deal entry per process where applicable Qualifications & Requirements: Minimum of 3 years of business experience in sales or related field Must have excellent oral, written, interpersonal communication skills Excellent business analytical skills – use of data to drive solutions SAP/BI/IRI/UNIFY Reporting Strong organizational and communication skills. Must be able to clearly articulate action plans, track progress against them and communicate status both internally and to the customer Strong customer interaction and negotiation skill capabilities a must Strong project management skills; ability to problem solve, manage and prioritize multiple projects as needed; track communicate and lead projects to completion effectively Strong cross-functional and team coordination skills required Creative problem solution abilities required; ability to be resourceful to improve long-term customer relationships Relationship building – internal and external to achieve desired customer outcomes Broker or Key Account Management experience with large or multiple accounts; ability to influence others MS Office (Word, Excel, PowerPoint); SharePoint systems, PPM Education: Bachelor’s Degree – Type: Business, Finance, or related field Working Conditions: Approximately 20% travel to various THS locations, customer appointments, industry events or other job related functions. TreeHouse Use Only: #IND1