Service Supervisor

Are you ready to love what you do?! BAYADA Home Health Care is seeking a Service Supervisor for our Home Care office in Maui, HI.

POSITION SUMMARY: This position includes a unique opportunity to act as a non-clinical field supervisor (where applicable), a client advocate and a community resource. You will work closely with interdisciplinary office teams to effectively monitor and assist in client and employee satisfaction, the quality and safety standards of our personal care services and assist with social determinant issues that impact our client’s health and welfare.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability
• Demonstrated record of strong interpersonal skills
• Demonstrated track record of successfully taking on more responsibility with positive results and ambition to grow past current position.
• Prior health care, and/or home or social service experience preferred.
• Competence in basic PC skills required to perform job functions.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way
• Conduct supervisory visits of non-medical staff in the clients’ homes and in the community.
• Ability to establish positive supportive and trusting relationships with and among clients, field staff and colleagues and work collaboratively and effectively with an interdisciplinary management team.
• Ensure field staff have completed all required competencies and documentation to provide required services.
• Visit clients in their home as required to:
  
  • Obtain feedback and ensure client and employee satisfaction
  • Ensure care plan is carried out as written
• Report any service deviations or care plan requests from the client to the clinical manager and/ or client service manager.
  
  • Identify and assist our client’s in resolving unmet social needs
• Document all pertinent situations and interactions with clients, families, physicians, case managers and other care providers, to ensure adequate coordination and continuity of service.
• Develop community relationships and participate in outreach activities.

Highlights:

• Part time, office position that provides flexibility and work life balance (25 hours per week)
• BAYADA offers benefits plans that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement and employee assistance program
• Advancement opportunities/Growth potential

BAYADA is the largest non-profit home health agency that has never been sold. Founded in 1975, we are in 22 states, 6 countries, 380 offices, 8 joint ventures and growing! We have an incredible name in the community 4.5, 5, 5-star offices for quality and experience. Come join us!

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