Front Office/Patient Access Leader

Why You'll Love This Job

The Front Office/Patient Access Leader has the responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration, and pre-registration functions including insurance verification. Responsible for monitoring productivity, compliance, and staffing for multiple registration points. In this position, it is imperative to consistently maintain a pleasant, professional demeanor and make patients and employees feel welcome. The ability to multi-task is a must. This role will cover multiple freestanding ER/Urgent Care facilities and has direct supervisory responsibilities for Patient Access at those facility(s). *Full-Time Leadership Role - Front Office Responsibilities Front Office/Patient Access Leader

Job Responsibilities

• Influence and lead Patient Access Team based on Servant Leadership Principles.
• Maintain an appropriate Patient Access environment that is friendly and respectful.
• Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, and deductibles.
• Responsible for hiring, training and termination of Patient Access Staff in conjunction with Leadership.
• Ensures new hires and staff are appropriately trained to perform duties as assigned.
• Conduct performance evaluations for Patient Access Staff.
• Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities.
• Meet with staff members monthly for 1:1s to discuss employee performance and discuss any potential opportunities for improvements
• Maintain monthly Patient Access Scheduling ensuring all shifts are covered.
• Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes.
• Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.
• Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership. Required Skills Front Office/Patient Access Leader
  
  

Skills and Qualifications

• High School Diploma or GED required
• College degree preferred
• 5 years of experience in a related field required; with 1 year in a Supervisory capacity
• Effectively interact with customers to understand their needs and explain data
• Microsoft Office
• Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
• Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Familiar with health insurance and the insurance verification process.
• Epic system experience preferred.
• Must be computer literate (Word, Excel, Outlook)
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
• Be flexible with hours, as staffing of 24/7 units may require flexibility Required to show proof of being fully vaccinated against COVID-19 prior to employment.