Field Service Technician

About BBP:

BBP is at the forefront of industrial automation, creating solutions that enable our customers to excel in their fields. We believe in fostering an environment that encourages growth, teamwork, and innovation. We are currently seeking a motivated, problem-solving Field Service Technician to join our team in Richmond, VA OR Raleigh-Durham, NC.

Job Summary
As a strategic member of a highly collaborative organization, the field service technician will be responsible for installing equipment and investigating and solving customers’ technical problems. In this role, the technician will spend half of their time going out to customer sites and working in the field. The other half of their time will be spent at the in-house automation shop, prepping orders for shipment.

Responsibilities and Duties

• Assemble and test equipment
• Install new equipment at customer’s facility and ensure full functionality
• Familiar with equipment’s software
• Provide on-site technical assistance to help troubleshoot and repair equipment
• Submit complete service reports for customer invoicing
• Review performance reports from customers and inspects malfunctioning or damaged equipment to determine the nature and scope of the problem
• Package and ship customer orders
• Assemble customer orders

Qualifications and Skills

• Knowledge of instrumentation and control industry
• Associate’s degree or equivalent from two-year college or technical school
• Strong communication skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to calculate figures such as discounts, interest, commissions, etc.
• Ability to solve practical problems
• Ability to meet the physical demands of this job: stand, climb or balance, stoop, kneel, crawl, move up to 50 pounds, etc.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Flexible savings account
• 401K program
• Paid time off

BBP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• Richmond, VA: Relocate before starting work (Required)

Work Location: On the road