Account Director

BCD Meetings & Events: Account Director

      Fixed Term Contract 12 Months

About us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50 countries across the world, BCD M&E’s team of 1,500 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. In the UK we have a team of around 300 located across four BCD offices or remote based.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers and our YouTube channel https://lnkd.in/gCtyfpt

About the role:

We have a fixed term contract role to join our Account Management team and we are looking for an Account Director. As an integral part of our venue search account management division, you will have the chance to work with an exciting client portfolio of finance clients. 

You will be responsible for the retention and strategic development for one of our key client accounts, driving profitability and growth. Building strong client relationships and leveraging your expertise and knowledge of the industry, you will also play an instrumental role in maximising new business opportunities

Sound like you? Read on!

As an Account Director, you will:

• Create an account strategy to drive sales across the business for owned accounts. Ensuring all client activity/development is communicated effectively to the service delivery teams.
• Plan and conduct regular review meetings with key accounts ensuring continuous improvement opportunities to drive the business forward and ensure stability whilst monitoring client satisfaction and ensure a high level of customer service to all internal and external stakeholders
• Build and maintain internal team relationships by mentoring and supporting the operational teams
• Develop venues/destinations knowledge and industry trends & developments. Attend internal cross training events, familiarisation visits, site inspection, trade press and client events
• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction – including client engagement activity such as roadshows, evening events, networking events, industry event attendance, fam trips and supplier showcases
• Target new business opportunities and be proactive in recognising growth potential within accounts and recommend effective ways forward for the client to ensure successful long-term, profitable relationships and good solid business growth across all service lines

You’re good at:

• Strong proven experience in client / account management and good knowledge of the meetings and events industry
• Proven track record on successful client negotiation
• Experience in managing suppliers, sourcing, and negotiating contract services
• Highly effective oral and written communication skills, including public speaking, client pitches and RFP writing
• Ability to lead - setting direction, developing teamwork and collaboration, and achieving results through others
• Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge, and determining solutions
• Competency to manage client relationships-establishing, developing, maintaining client trust and loyalty over time and through changes

You might also have:

• Proficiency in Microsoft Office applications
• Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure and a willingness to travel when required
• Good analytical skills, general understanding of accounting, budget and profit and loss statements

Our Benefits for this role:

• Life Assurance x2 your annual salary
• 25 days holiday plus bank holidays
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holidays days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts 
• Private Healthcare
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

You should know:

• This is a fixed term contract for 12 months

• This is a hybrid role based in our London office
• Our standard working hours are 9:00am - 5:30pm with an hour break 

How to apply:

Click apply now to be considered

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