What are the responsibilities and job description for the Customer Account Administrator position at BCF?
Must have customer service experience and must know how to use Excel. Excel must be very detailed on resume or they will bbe rejected. Not looking for someone in the medical field. Looking for an account rep/CSR. Must have good communication skills, positive attitude and willingness to learn. Degree Preferred
POSITION SUMMARY
Quotes, reviews and administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
Primary interface to the customer for daily questions.
Participate in customer meetings. Responsibilities include giving presentations to customers.
Communicate order status.
Administer non-technical changes and expedite requests.
Identify/confirm whether engineering product definition exists.
Review and understand each customer purchase order and contract.
Assure price adjustments are implemented.
Initiate purchase order (PO) review.
Collect necessary information to process export licenses for shipping purposes.
Authorize Return Material Authorizations (RMAs).
Job Type: Full-time
Salary: $24.00 - $25.00 per hour
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Fort Worth, TX 76114: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $24 - $25
