What are the responsibilities and job description for the Customer Engineer 3 position at BCforward?
Job Details
BCforward is currently seeking a highly motivated Customer Engineer 3 Job for an opportunity at Remote, EST work hours!
Position Title: Customer Engineer 3
Location: Remote, EST work hours
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 03 Months.
Job Type: Contract and Remote
Pay Range: $65 - $70/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Top Skills:
- Years of Experience Required - 5
- Degrees or certifications required - Azure 900 Certification (going for L300-400 technical depth on Azure, ideally with data skillset)
- Azure - 3-5 years
- Azure Kubernetes or Kubernetes specialist - 3 years
- Tech support or consulting background - 3 years (nice to have)
Job Description:
The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.
Job Responsibilities:
* Ability to effectively recognize and adapt to change
* Ability to deliver L300 and L400 technical guidance to field partners and customers
* Ability to handle customer critical issues and work in demanding situations
* Risk analysis and remediation planning for service and support delivery
* The ability to read/interpret the needs/wants of customer technical leaders and internal client Customer Experience Program Managers, Engineers, and leaders
* Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
* Growth mindset demonstrated by self-directed learning in a rapidly changing environment
* Have a minimum of 3 advanced Microsoft Azure certifications, such as AI-102, AZ-104, AZ-204, AZ-305, AZ-400, AZ-500, AZ-700, DP-100, DP-203, DP-300, DP-500, SC-100, SC-200, and SC-300
* Maintain and execute on a learning plan to stay current on strategic and high demand Azure services on an ongoing basis, backed by Microsoft certifications
Skills:
* L300-L400 technical depth in multiple Azure cloud services
* Experience in the enterprise customer arena
* Customer engagement skills
* Excellent written, oral and presentation skills
* Troubleshooting knowledge & skills
* Passion for new innovative technology and drive customer transformation
* Demonstrate effective balance between operations and technical acumen
Qualifications:
* Experience working with fast paced customers, ideally Startups and ISVs, providing technical and solution enablement delivery
* Bachelor's degree (or equivalent experience) and technical expertise in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
* 5 years' experience
* Proven reactive and proactive services and support delivery experience
* Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
* Proven ability to learn business processes quickly and to work well with business partners at diverse levels within the organization
* Ideal candidates will have expertise in AI, SaaS, Cloud Native, and/or cross-cloud scenarios and technologies
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 220662 when responding to this ad.
Salary : $65 - $70
