UX research

UX research

Title : UX Research

Location : New York, NY 10026(Hybrid)

Duration: 12 months

Responsibilities:
* Understand the ICG Digital UX research team and its priorities, and how its work fits into the wider ICG Digital UX landscape.
* Manage the operations of detailed research projects that will promote the user voice across various ICG products.
* Partner with UX researchers to support engagements that will improve the user experience, and advocate for UX Research best practices through the organization.
* Scale research operations by defining and formalizing repeatable processes and best practices, while also building out a repository for research findings for use across ICG.
* Collaborate across UX teams to scale and execute project plans end-to-end, thinking about how to optimize resourcing, time, and funding investment.
* Oversee participant recruitment efforts, including outreach to vendors and construction of a directory of participants.
* Own the roll out and partner toolkit definition to scale our self-service research program beyond the UX Research Team
* Tracking product and design improvements from UX Research efforts (converting this to ROI).
* Own recurring stakeholder updates; serving as bridge between UX Research and cross-functional teams and leaders.
* Proactively identify risks, and mitigation plans for those risks, before they become issues; adapt our strategy as needed to minimize project impact
* Own contracts and administrative governance for UX Research tools; including budgeting, contract renewals (in partnership with procurement team), and usage documentation or trainings for the team.
* Constant advocate for sharing, socializing, and evangelizing the value of user research throughout the organization.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:
* 5 years of relevant experience in UX research operations
* 2 years of experience leading end to end project delivery for large, cross-functional project teams.
* Experience working with UX Research teams across multiple research methods and activities, spanning both qualitative and quantitative disciplines
* Experience with UX research workstreams including user recruitment and scheduling, panel management, vendor management, policy and legal governance, backlog/pipeline prioritization, impact tracking, knowledge management systems/portals,
* Experience developing and maintaining team resources and communications, including templates, playbooks, and training calendars.
* Passion for planning, tracking, organizing logistics, details, and documentation.
* Advanced project management and execution skills
* Excellent communicator
* Ability to execute in a large, matrixed organization
* Knowledge of user experience measurement and setting KPIs
* Experience escalating issues, making trade-off decisions, balancing constraints, and communicating risk
* Understanding of UX design, and common design processes
* Experience working in a collaborative multi-disciplinary team and working directly with designers, product managers, and engineers
* Experience with forecasting and budgeting
* Experience with research and design in Agile/Scrum
* Well versed in Qualtrics, UserZoom, EnjoyHQ, online communities such as C-Space, and other common research platforms
* Jira expertise preferred

Education:
* Bachelor's/University degree

Interested candidates please send resume in Word format Please reference job code 205336 when responding to this ad.