TEST Access Control Coordinator I

SUMMARY

Under the direction of the Security Manager: The Access Control Coordinator I maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities listed below with or without reasonable accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors surveillance equipment

• Inspects buildings, equipment, and monitors access points

• Reports and assists with escalation duties related to major problems impacting business, or site outages.

• Ensures all established policies and procedures are maintained and followed

• Makes decisions with an understanding of procedures, company policies and business practices to achieve desired results.

• Responsible for monitoring of the property and access control.

• May be required to control traffic by directing drivers and enforces parking regulations.

• Reports atypical situations to management.

• Escalates all emergency, fire and safety hazards.

• Promotes positive public relations by offering courteous service to customers, visitors, and guests and responding to their requests.

• Monitors and controls the building's life safety system and central access control systems.

• Provides escort for guests, visitors, and contractors as required.

• Provides insight to improve all department procedures to increase efficiencies and service levels.

• Assesses monitoring faults and prioritizes and escalates accordingly.

• Informs violators of policy and procedures

• Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.

• Maintains organization's stability and reputation by complying with legal requirements

• Ensures work, assignments and projects successfully meets assigned deadlines.

• May act as the Shipping and Receiving Technician for all freight deliveries and shipments, when necessary.

• Logs freight into and out of the track system and takes customer deliveries to secure storage for pickup

COMPETENCIES

• Knowledge and understanding of basic access control systems functions

• Ability to provide support in emergency and crisis situations efficiently and effectively.

• A good understanding of all applicable rules laws, codes, regulations and ordinances in performing access control responsibilities.

• Ability to assess and solve problems involving several options with limited information.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures.

• Good organizational, analytical, and communication skills, with strong attention to detail.

• Ability to work autonomously/independently, with moderate supervision and oversight.

• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints.

• Ability to comprehend, analyze, and interpret complex project documents.

• Ability to effectively respond, verbally or written, to tough issues, general inquiries or complaints.

• Ability to effectively communicate and respond to questions from groups of managers, clients, customers and the public.

• Ability to manage projects effectively.

• Strong customer service orientation and able to build customer relationships by building trust.

• Solid work ethic and integrity, able to work effectively and be self-directed.

SUPERVISORY RESPONSIBILITY

None

WORK ENVIRONMENT

Essential duties are done both inside and outside, in climate-controlled and non-climate-controlled conditions. Exposure to wet (and humidity), extreme temperatures, noise, vibration, mechanical hazards, radiant energy hazards, electrical hazards, explosive hazards, and burn hazards. Climbing ladders and scaffolding as required to complete work.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to frequently stand (8 or more hours); walk; use hands, handle or feel, and reach with hands and arms.

• Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching upward, and lifting up to 50 pounds.

• Work is in a data center setting and will require effort associated with using a computer.

POSITION TYPE/EXPECTED HOURS OF WORK

• Must be able to work varying shifts in a 24 x 7 x 365 environment.

TRAVEL

• Limited travel may be required in this position.

REQUIRED EDUCATION AND EXPERIENCE

• High School / GED

• At least 3 years prior experience in customer service, with a solid, stable work history is required.

• Demonstrated experience working well under pressure with a proactive approach to unusual occurrences.

PREFERRED EDUCATION AND EXPERIENCE

• Three or more years as a access control specialist, security officer, prior military or law enforcement officer preferred

• Data center operations or telecommunications experience, a technical understanding of the components of the data center or network operations and a demonstrated ability to quickly assimilate technical data, methods and procedures.

• Proficient with Windows-based computer applications

ADDITIONAL ELIGIBILITY QUALIFICATIONS

State-specific guard license/certificate, if required.

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)

If this position is assigned to work outside of the U.S., candidate must be eligible to meet all requirements for foreign national employees in other assigned countries.

AAP/EEO STATEMENT

BCS Data Center Operations provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER DUTIES

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.SUMMARY:

Under the direction of the Security Manager: The Security Officer maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities listed below with or without reasonable accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Secures premises and personnel by patrolling property

• Monitors surveillance equipment

• Inspects buildings, equipment, and access points

• Performs escalation duties related to major problems impacting business, or site outages.

• Ensures all established Security policies and procedures are maintained and followed

• Makes decisions with an understanding of procedures, company policies and business practices to achieve desired results.

• Responsible for monitoring of the property and access control

• May be required to control traffic by directing drivers and enforces parking regulations.

• Reports atypical situations to management.

• Responds and reports on all emergency, fire and safety hazards.

• Promotes positive public relations by offering courteous service to customers, visitors, and guests and responding to their requests.

• Monitors and controls the building's life safety system and central security panel.

• Provides escort for guests, visitors, and contractors as required.

• Continually works to improve all department procedures to improve efficiencies and service levels.

• Assesses monitoring faults and prioritizes, responds, and escalates accordingly.

• Prevents losses and damage by reporting irregularities

• Informs violators of policy and procedures

• Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.

• Maintains organization's stability and reputation by complying with legal requirements.

• Sets deadlines for work units and projects and successfully meets deadlines.

• Assist in development of operating and capital budgets

• Acts as the Shipping and Receiving Technician for all freight deliveries and shipments, when necessary.

o Logs freight into and out of the track system and takes customer deliveries to secure storage for pickup.

SUPERVISORY RESPONSIBILITIES

None

COMPETENCIES

• Knowledge of all applicable rules laws, codes, regulations and ordinances in performing security responsibilities.

• Ability to handle emergency and crisis situations efficiently and effectively.

• Ability to analyze and solve problems involving several options with limited information.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures.

• Good organizational, analytical, and communication skills, with strong attention to detail.

• Ability to work autonomously/independently, without immediate supervision.

• Ability to comprehend, analyze, and interpret complex project documents.

• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints.

• Ability to make effective presentations and respond to questions from groups of managers, clients, customers and the public.

• Ability to manage projects effectively.

• Strong customer service orientation and able to build customer relationships by building trust.
• Solid work ethic and integrity, able to work effectively and be self-directed.

WORK ENVIRONMENT

Essential duties are done both inside and outside, in climate-controlled and non-climate-controlled conditions. Exposure to wet (and humidity), extreme temperatures, noise, vibration, mechanical hazards, radiant energy hazards, electrical hazards, explosive hazards, and burn hazards. Climbing ladders and scaffolding as required to complete and supervise work.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to frequently stand (8 or more hours); walk; use hands, handle or feel, and reach with hands and arms.

• Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching upward, and lifting up to 50 pounds.

• Work is in a data center setting and will require effort associated with using a computer.

POSITION TYPE/EXPECTED HOURS OF WORK

• Must be able to work varying shifts in a 24 x 7 x 365 environment

TRAVEL

Travel is minimal, if required.

REQUIRED EDUCATION AND EXPERIENCE

• At least 1 year prior experience as a security officer, prior military, or law enforcement officer.

• Demonstrated experience working well under pressure with a proactive approach to unusual occurrences.

PREFERRED EDUCATION AND EXPERIENCE

• Two or more years as a security officer, prior military or law enforcement officer preferred
• Data center operations or telecommunications experience, a technical understanding of the components of the data center or network operations and a demonstrated ability to quickly assimilate technical data, methods and procedures.
• Proficient with Windows-based computer applications

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• State-specific guard license/certificate.

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)

If this position is assigned to work outside of the U.S., candidate must be eligible to meet all requirements for foreign national employees in other assigned countries.

AAP/EEO STATEMENT

BCS FM, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OTHER DUTIES DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.