Mortgage Associate
Job Posting for Mortgage Associate at BCU
SALARY
This position has a base salary range of $44,800 - $67,200.00 USD Annual . This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
Summary
Improve member financial well-being by assessing first and secondary mortgage needs by recommending appropriate BCU products, while also building member loyalty through world-class service.
Role And Responsibilities
This position has a base salary range of $44,800 - $67,200.00 USD Annual . This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
Summary
Improve member financial well-being by assessing first and secondary mortgage needs by recommending appropriate BCU products, while also building member loyalty through world-class service.
Role And Responsibilities
- Thoroughly complete primary and secondary mortgage (home equity) loan applications by telephone and/or in person in addition to supporting BCU's internal origination channels (Service Centers, Consumer Loan Sales, Business Development and The Hub) with BCU's real estate products and provide guidance regarding the entire loan process.
- Respond promptly (usually within 24 hours) and effectively to all member applications and inquires assigned through our CRM (Salesforce).
- Ensure loan submissions are accurate, timely and meet all minimum quality guidelines as directed by department management.
- Maintain a working knowledge of credit reports and Fannie Mae/Investor guidelines to evaluate member's overall credit/risk standing, perform needs assessment and identify competitor buyouts.
- Consistently achieve monthly and annual sales and service goals, including phone queue service levels.
- Provide and deliver top-notch member experience, as measured by our proprietary measurement tool, NPS.
- Apply current BCU lending fundamentals, policies and procedures, including Regulations B and Z, the Home Mortgage Disclosure Act, QM, ATR and TRID.
- Promote real estate agent referrals and home buying benefits by recommending BCU's business partner, HomeAdvantage realty services.
- Comply with all applicable policies, procedures and regulations related to mortgage loan origination.
- Successfully complete all required registrations and/or certifications as needed.
- Bilingual in Spanish and English required.
- College degree or equivalent experience required.
- Minimum of 3 - 5 years mortgage origination/lending experience.
- Thorough working knowledge of investor underwriting guidelines.
- Excellent oral and written communication skills.
- Familiarity with origination, processing and closing mortgage loans.
- Proficient in basic use of the Windows operating system, e-mail and the Internet.
- Strong communication, analytical, sales and telemarketing skills required.
- Skillful at prioritizing work and the ability to multi-task in a fast-paced environment.
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