Job Description Summary

The Instructional Design Consultant (IDC) is a key contributor to the success of the Global Customer Service (GCS) Education Services team. This position is responsible for the design, creation, and maintenance of innovative learning solutions to enhance product education for our high-tech medication management solutions. The IDC functions as a business partner to understand performance needs and organizational constraints/requirements to determine the appropriate learning solution. The IDC is responsible for relationship management with their key business partners. The IDC also uses actionable data and evaluation methods for continuous improvement.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Position Summary:

The Instructional Design Consultant (IDC) is a key contributor to the success of the Global Customer Service (GCS) Education Services team. This position is responsible for the design, creation, and maintenance of innovative learning solutions to enhance product education for our high-tech medication management solutions. The IDC functions as a business partner to understand performance needs and organizational constraints/requirements to determine the appropriate learning solution. The IDC is responsible for relationship management with their key business partners. The IDC also uses actionable data and evaluation methods for continuous improvement.

Key responsibilities:

Instructional Design and eLearning Development

• Designs, develops, and delivers/implements innovative and creative learning solutions (web-based training, technical training videos, job aids, guides, etc.) utilizing a variety of methods and eLearning authoring tools

• Collaborates with subject matter experts (SMEs) and key business partners to develop and deliver learning solutions using adult learning principles to enhance the learning experience

• Maintains a knowledge of and applies the latest relevant research and methodologies in instructional design

• Accountable for enhancing learning solutions based on actionable data and evaluation methods for continuous improvement

Learning and Performance Consulting:

• Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business-specific requirements and constraints

• Partners with Business leaders, R&D, Marketing, customers, and Global Customer Service stakeholders to build highly technical learning solutions that produce measurable positive results

• Effectively resolves issues or determines if escalation is needed. Escalates using a solution-oriented approach

• Ability to collect and analyze data as actionable input to continuous improvement

Project Management:

• Leads, monitors, and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics

• Attention to detail while managing several deliverables across multiple groups

General:

• Leverages the principles of user experience and responsive design

• Employs agile, iterative development methodologies

• Flexes with business strategy changes and acts as a key contributor in a complex environment

Professional Skills & Key Competencies:

• Ability develop learning solutions/deliverables based on knowledge of learning methodologies, cognitive science, user-centered design research, adult learning requirements, needs assessment and evaluation

• Can quickly learn new products, applications, and systems

• Demonstrated knowledge of agile, iterative development methodologies

• Effective communicator: an individual who possesses skilled written/verbal communication skills, as well as the ability to present his/her views in a clear and compelling manner

• Adaptability; learns quickly and responds positively to complexity and change

• Comfortable working in an environment that is constantly evolving

Education Qualifications & Previous Experience:

• Education: Bachelor’s degree in Education, Communication, or related field required. Master’s degree in Performance Improvement, Education Technology, Instructional Design, Adult Education, Interactive Media or Learning Systems preferred

• Experience: 2-4 years’ experience in Instructional Design or learning solutions with an emphasis on eLearning

Desired/Additional Skills & Knowledge:

• Experience with Articulate Storyline, Camtasia, Captivate, Word, Excel, PowerPoint, and other learning authoring tools are required

• Experience developing eLearning (web-based training modules), technical training videos (script writing, production, and video editing), documentation, presentations and other training materials maintained in a Learning Management System (LMS)

• Industry experience with customer support organizations and/or medical devices product implementation and support in a global environment preferred

Any Additional Information:

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old

• Ability to travel up to 25%

• Home-based position, capable to maintain a virtual, professional presence during business hours

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

For certain roles at BD, employment sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift