BABE Retail Assistant

Reports to the Manager, Early Childhood Services. Operates under the guidance of the Health Incentive Program Coordinator. Is responsible for overseeing and developing day-to-day operational procedures of the BABE stores. Coordinates processes to control vendor activities and participates in program strategic planning. Recruits, orients, schedules and trains volunteers from the community. Provides customer utilization reports and oversees data entry. May conduct presentations to a variety of community groups and participates in appropriate community activities.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Oversees daily operations of BABE stores by:

• Developing and refining day-to-day operational procedures.
• Assuring that inventory levels are satisfactory.
• Proactively, controlling the flow of stock items.
• Augmenting store inventories from the warehouse, as needed.
• Offering personal assistance to customers.
• Making appropriate crisis intervention referrals for clients.
• Overseeing and guiding the work activities of the volunteers.
• Receiving, sorting and taking action on donated articles.
• Making decisions regarding coupon prices of articles.
• Assuring that the stores reflect high quality organization and appearance.
• Providing educational materials to clients (e.g., breast-feeding and car seat safety, as appropriate.

Coordinates BABE volunteer group by:

• Training/orienting new volunteers.
• Scheduling volunteers to assure coverage during regular store hours; maintaining schedule.
• Guiding activities of and counseling volunteers as needed.
• Providing reports on work of volunteers to Coordinator.

Conducts presentations to a variety of community groups and participates in appropriate community activities by:

• Soliciting monetary or material donations.
• Recruiting volunteer workers and services (e.g., mending, repairs, laundering, etc.)
• Increasing the public awareness of and interest in the BABE Program.
• Providing consultation and education to agency staff/groups.
• Readily capturing networking opportunities to communicate program information and searching and capitalizing of regional partnership opportunities.

Performs recordkeeping functions by:

• Performing data entry and reporting of coupon and store visit information.
• Creating periodic statistical activity and performance reports required by the Hospital Board, funding sources, other organizations, etc.
• Updating store manuals.

Supports the Program Coordinator and the ongoing operations of the program by:

• Providing onsite observation and supervision of infant/child safety education and training.
• Reviewing policies/procedures to ensure responsible staff performance.
• Maintaining appropriate records to meet grant and hospital requirements.
• Formulating, reviewing, and evaluating time lines for implementation of the program and store network maintenance and expansion.
• Recruiting volunteers through interactions with businesses, social service agencies and other organizations.
• Monitoring all recall bulletins and taking appropriate actions.
• Assisting with the development and coordination of regional events (e.g. health fairs) to increase public awareness of B ABE and other maternal-child programs.
• Implementing the marketing and strategic plan in order to reach target populations.
• Participating as requested in Hospital, Health System or community efforts or initiatives

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related assignments and special projects as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or GED preferred. Minimum of two years of retail/customer service experience required. Excellent bi-lingual skills, both verbal and written are preferred.

Knowledge & Skills

• Requires knowledge of community agencies, services, programs and resources available to assist clients and families.
• Requires a knowledge of retail operations, customer service and inventory control.
• Requires computer skills, including ability to generate reports and graphs. Demonstrates sensitivity and diplomacy in working with socially and economically-disadvantaged clients.
• Requires good organizational and time-management skills and the ability to work with little or no supervision.
• Requires initiative, creative problem solving skills and sales ability.
• Demonstrates well developed communication skills, verbal and written, necessary to interact with diverse populations and the ability to work effectively with the general public and supervise program volunteers.

Working Conditions

• Works in an office environment.
• Means of transportation to various community sites is required.
• Work hours may vary to promote services, meet customer needs and make presentations.

Physical Demands

• Requires the physical ability and stamina (i.e., to lift a minimum of 50 lbs., carry and move furniture and other inventory items) to perform the essential functions of the position.