Shoe Department Supervisor

Position: Shoe Lead Supervisor

Function: To provide a friendly and satisfying customer and brand experience while supervising the daily operations and merchandising of the shoe department to drive results.

Interaction:

• Extensive interaction with customers, shoe department associates and Management Team.
• Summary of Duties and Responsibilities (Essential Functions):

People:

• Facilitate training for all shoe associates on customer service standards, merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.

Process:

• Set the standard for customer service expectations within the shoe department.
• Responsible for greeting and offering assistance to customers as needed.
• Acts as resource for associates on product knowledge.
• Coach and direct associates as needed to maintain service standards.
• Proficient in fitting customers.

• Utilize daily and weekly sales reports to track, analyze and communicate business results to determine strategies and maximize sales.
• Communicate merchandise and product performance opportunities/observations and capture customer feedback and provide to Store Management.
• Partner with Store Management to establish adjacency flow, department maintenance and daily operations.
• Work closely with Shoe team on new receipt placement.
• Lead the Shoe team to deliver expected shoe department standards consistently:
• Display shoes
• Product Feature Tags
• Bin maintenance: colorizing, sizing and recovery
• Pricing: ad sets, signage, price changes
• Clearance presentation and recovery

• Supervisory Responsibilities:
• Direct daily activities for Shoe department associates.
• Supervise sales floor through coaching and motivating associates to ensure quality customer experience as Team Sales Leader.
• May have key holder responsibilities.

Qualifications:

• High school diploma.
• Ability to supervise a team through clear communication and teamwork.
• Ability to adapt to quickly changing priorities.
• Ability to prioritize and manage multiple tasks efficiently.
• Good written and verbal communication skills.
• Schedule flexibility to include evenings, weekends, and holidays to meet demands of the business.
• As a key holder, must have a valid Florida driver license and reliable transportation.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location