Resident Experience Supervisor
Job Posting for Resident Experience Supervisor at Beam Living (A Blackstone Portfolio Company)
Job Title: Supervisor, Resident Experience
FLSA Status: Non-Exempt, Hourly
Location: New York, NY
Worksite Status: Onsite
Beam Living, a Blackstone portfolio company, is a vertically integrated Real Estate management company that creates, manages, and supports communities throughout New York City.
We are focused on being a great place to work, live & grow. We are part of a competitive NYC residential real estate market and need a talented team to deliver on our promises to residents and to communicate to the world why they should live in our communities.
We are looking for someone to join our Resident Experience Team in the role of Supervisor, Resident Experience. If you are interested in helping others, solving complex problems, and delivering best-in-class customer service, then maybe you should join us.
Only read further if you are:
- Kind
- Thoughtful
- Honest
- Committed to leaving people and places better than you found them
- Someone who cares about building a great place for people to work, live & grow.
You should be:
- A passionate leader who believes in helping others and that empathetic leadership is the only course of action.
- Willing to do what it takes to solve complex problems.
- Warm and hospitable.
- A calming presence in escalated situations.
- An executor who is passionately committed to excellence and will relentlessly pursue the team’s goals.
- A creative who believes that if we do something, we should do it better than anyone.
- Flexible. Things change.
What you will do:
- Welcome new residents to the community with warmth and enthusiasm.
- Assist and guide the on-site Resident Experience Team at the Front Desk and Welcome Center in carrying out their daily duties.
- Schedule maintenance visits to ensure residents can settle into their new homes with minimal issues and disruptions.
- Investigate and solve resident issues.
- Communicate with clear intentions and professionalism.
- Make actionable recommendations on how to improve the resident experience based on daily observations.
- Ensure daily tasks of the department are completed.
- Facilitate training of new team members.
- Escalate urgent and important matters to management’s attention.
What you should have:
- The ability to connect with others to keep the team aligned and focused.
- 2 years of experience in hospitality or customer service. Prior experience supervising team members is a plus.
- Strong communication skills.
- High attention to detail and the self-initiative to follow through and ensure resolutions are carried out.
- Technology skills as you will use our CRM system (Microsoft Dynamics) and phone system to assist residents throughout the day.
- A love for doing what others won’t and solving difficult problems.
- A desire to grow and take on ever increasing responsibility.
- Ability to work weekends.
What we offer:
We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.
Hourly Rate: $30.00 – $31.79
Exact compensation may vary based on skills, experience & location.
A full slate of benefits that includes things like paid parental leave, educational assistance, and mental health resources.
Treating people with kindness and respect will always be at the core of what we do. If you care about what you do and how it impacts others, then maybe you should be part of our team.
A few of the people you will work with:
Stephanie
Siobhan
Kaitlin
Michelle
City Life Just Got Happier
Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary.com Estimation for Resident Experience Supervisor in New York, NY
$50,241 to $67,060
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