Housekeeping Manager

Can you clean? Can you manage people to clean? Can you make people happy while they come in and clean? Can you make cleaning the most fun job ever??? Then read on....Come lead a team to give guests the best service and customer care in the Midwest! Bear Country, Inc.  is looking for an experienced housekeeping manager to run the housekeeping department at Jellystone Park Camp-Resort in Caledonia, WI, You will manage a team of up to 40 energetic people cleaning cabins and facilities for our guests. Come be part of a team providing the most memorable experiences for families from around the country.

Duties will include:

• training and managing the housekeeping staff for cleaning guest cabins and ground bathrooms. Making sure the team is engaged and having fun. Making sure the team feels valued and appreciated and they are smiling all the time. 
• scheduling the staff to meet the resort demands, 
• inspecting cabins and work sites to ensure they meet the Jellystone-Caledonia standards, 
• ordering supplies as needed and managing payroll for the department. 
• Assisting guests with any problems. Inspiring your team to give amazing customer service. Using servant leadership as a basis for managing your team. 
• Providing, training, and influencing your team to give exceptional customer service to all guests: both external and internal,
• Off-season will include helping manage other resort events and preparing for the busy season. Busy season is April through October.

Candidate should have experience in hospitality housekeeping, experience inspecting rooms, and experience managing a staff with an emphasis on training, development, creating a fun and exciting work environment, and providing exceptional customer service. We want to develop our talent for their next step and make seasonal staff want to return. We want to create a super fun work environment. We want to hear employees laugh....all the time. 

We are a service-based organization and expect our leaders to lead by example with taking care of our guests. Our goal is to create memories that guests will want to repeat for everyone that comes to, does business with, and works at Jellystone in Caledonia.

Experience: Two to three years of full employment in supervisory role or higher in hospitality rooms department.

Requirements:

• Proven experience in a supervisory role and a lot of experience leading a team to work hard and have fun doing it. 
• 3 years experience in housekeeping/cleaning field
• Positive track record of training and developing staff to succeed, move forward to next step in development, and inspire to go above and beyond

• Excellent communication and interpersonal skills, ability to positively motivate and communicate with staff
• Ability to work weekends
• High school diploma or equivalent

No. of employees supervised: Ten to fifty employees