Veterinary Assistant and Receptionist

About Bear Creek Animal Hospital

We are committed to providing pets and clients with the highest quality of care throughout their entire lifetime, while making sure that care is also affordable. We offer a variety of services in our state-of-the-art facility. Bear Creek Animal Hospital offers thorough diagnostics, as well as general and advanced surgical procedures. Our animal hospital is not just for veterinary medicine, our main passion is caring for pets and their owners while preserving the human-to-animal bond. Our clients (and their pets) become our friends, as we strive to build ever-lasting bonds. The close interaction and strong relationship between staff and clients help us get to know our new friends and make them feel safe and comfortable each time they walk through our doors. Professionalism, cleanliness, and a gold standard of care are of utmost importance to our team members and the hospital. We take pride in our compassionate and caring veterinary professionals.

Mission Statement- We are committed to providing your pet(s) with the highest quality of care throughout his or her entire lifetime.

Vision Statement- Bear Creek Animal Hospital takes pride in our advanced and evolving knowledge of Veterinary Medicine. Building ever-lasting relationships with our clients and patients is of utmost importance to our hospital, which we achieve by customizing each experience within Bear Creek Animal Hospital to the needs of our clients and patients.

Position Purpose

Reporting to the Practice Manager and Managing DVM; the Veterinary Assistant assists the veterinarians and technicians with patient care and treatment, monitors hospitalized and post-operative pets, maintains inventory including but not limited to exam rooms, surgery suites, treatment area, and the pharmacy area. They prepare prescriptions, perform routine in-house laboratory work, educate clients regarding veterinary care and procedures, perform handling and restraint, and assist with surgical procedures including sterilizing surgical equipment.

Veterinary Assistant Competencies

• Patience & Compassion: Remaining professional while helping Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with doctors and practicing team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas in a respectful manner. Maintaining a positive work relationship with coworkers and adjusting to constructive criticism.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Using communication effectively amongst each other to promote a collaborative environment.
• Active Listening: Following the instructions of doctors and sometimes patient owners. Anticipating the needs of doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking and triaging of appointments, health reminders, lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Demonstrates warmth, courtesy, and professionalism in all interactions with clients; exercises compassion and care in all interactions with patients.
• Communicates with clients regarding the medical status of the patient; provides accurate information to clients concerning fees, hospital policies and procedures, etc.
• Educates clients regarding preventive medicine and vaccination requirements during wellness visits; provides handouts and educational materials to support recommendations.
• Conducts exam exit activities including:
• Cleans and prepares exam room for the next patient including stocking essential exam room necessities.
• Cleans counters, exam tables, floors and walls of any debris or pet fur.
• Properly restrains animals in a safe, efficient, and compassionate manner during examinations and procedures.
• Anticipates and prepares medications or vaccines.
• Takes and maintains radiographs following proper safety procedures.
• Performs routine suture removals, nail trims, and weight checks.
• Perform in-hospital lab testing and prepare specimens for reference labs.
• Assist in the maintenance of practice equipment.
• Maintain cleanliness of surgery suite, treatment area, and exam rooms for all surfaces.
• Accurately dispenses medications as directed by doctor; prepares prescription labels and packages medications; ensures medications are added to the patient’s record, appropriately charged to the client, and correctly filled.
• Follows DEA and OSHA guidelines; ensuring technicians responsible for DEA logs get accurate information when a controlled substance is ordered; follows appropriate safety and handling of hazardous materials; follows established hospital safety guidelines regarding radiographs, controlled drugs, animal handling, etc.
• Cleans and straightens exam rooms, treatment, and lab areas; restocks exam rooms with supplies. Assists other team members in keeping the public areas of the practice clean; cleans and maintains all medical equipment.
• Any other duties assigned.

Requirements / Qualifications

• Full or part-time
• Ability to work on weekends
• High school diploma or equivalent
• Previous veterinary experience; preferred
• Customer satisfaction references; preferred
• Practices OSHA safety techniques including proper PPE
• Computer skills, MS office applications, etc.

Benefits Offered

• Competitive pay based on expierence, education, and credentials
• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Employee Discount
• Annual Scrub Allowance
• Career and professional development
• Annual performance evaluations
• Quarterly check-ins

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Weekends as needed

Experience:

• Veterinary experience: 1 year (Required)

Ability to Commute:

• Wentzville, MO 63385 (Required)

Work Location: In person