Bench Technician (Toronto ON, Canada)

BearCom
North York, AS Other
POSTED ON 9/15/2022 CLOSED ON 5/5/2023

What are the responsibilities and job description for the Bench Technician (Toronto ON, Canada) position at BearCom?

Job Details

Level:    Experienced
Job Location:    Toronto - North York, AS
Position Type:    Full Time
Education Level:    2 Year Degree
Salary Range:    Undisclosed
Job Category:    Installation - Maint - Repair

DESCRIPTION

BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done. Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base. With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada. BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities. BearCom’s headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.

 

As a Bench Technician you will be responsible for trouble-shooting and repairing of high-end radio products down to the component level. These products will include portables, mobiles and repeaters.

 

RESPONSIBILITIES

  • Follow written and/or verbal instructions and daily service schedules to do repairs.
  • Follow tests procedures, schematics and other instructions and troubleshoots to the component level (analog and digital circuitry) with the use of instrumentation and test aids.
  • Interfaces with Production, Quality Control and Engineering on recurring and/or workmanship problems, to make suggestions on component or design changes and for training on newly released products.
  • Repairs and/or replaces the respective components.
  • Interfaces with vendors on troubleshooting of other OEM radio products.
  • Fills out repair report with a detailed failure analysis, and noting correct assembly/model numbers, physical damage, cosmetic defects, functional defects, components replaced.
  • Fills out repair estimates when requested by customer or supervisor and submits requisition for parts needed to perform repairs.
  • Notifies supervisor when not meeting scheduled target dates.
  • Interfaces with Service Manager on the completion of service reports.
  • Supports supervisor on the training of fellow technicians.
  • Communicates with customers by phone on repair orders and product troubleshooting.
  • Interfaces with Sales on loaner/demo products to be programmed for potential customers and/or returned from the field.
  • Knowledge in Microsoft Office Suite & Tools.
  • Travels to the field upon request.
  • Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).

QUALIFICATIONS


  • Current experience with Two-Way radio products. AS degree in Engineering or equivalent certification plus 5 years’ experience desired.
  • Extensive troubleshooting experience to the component level, including both analog and digital circuitry.
  • Able to troubleshoot OEM radio products w/o schematics and OEM assemblies.
  • Candidates must have experience meeting daily production goals in a fast paced environment.
  • Previous employment with Motorola, Two-Way radio dealers, Public Safety repair shops and other manufacturers is a plus.
  • Certifications on a variety of OEM radio equipment models needed.
  • Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).
  • Must be customer service oriented.

 

 

BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, RRSP upon hire, Paid-Time-Off, Holiday pay and much more.

 

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.

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