Bench Technician

Description

ABOUT BEARCOM:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40 Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, and more
• 75 Branches Across North America with U.S. HQ in Dallas, TX

As a Bench Technician, you will be responsible for trouble-shooting, programming, and repairing of all tiers of Motorola, Kenwood, Icom, and other manufacturers radio products down to the component level. These products will include portables, mobiles and repeaters.

RESPONSIBILITIES

• Follow written and/or verbal instructions and daily service schedules to do repairs.
• Follow tests procedures, schematics and other instructions and troubleshoots to the component level (analog and digital circuitry) with the use of instrumentation and test aids.
• Repairs and/or replaces the respective components.
• Completes training on newly released products.
• Fills out repair report with a detailed failure analysis, and noting correct assembly/model numbers, physical damage, cosmetic defects, functional defects, components replaced.
• Fills out repair estimates when requested by supervisor and submits requisition for parts needed to perform repairs.
• Notifies supervisor when not meeting scheduled target dates.
• Communicates with Service Manager on the completion of service reports.
• Supports supervisor on the training of fellow technicians.
• Interfaces with sales team on loaner/demo products to be programmed for potential customers and/or returned from the field.
• Knowledge in Microsoft Office Suite & Tools.
• Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).

Qualifications

• Current experience with Two-Way radio products. AS degree in Engineering or related field or equivalent certification plus 3 years of experience desired.
• Extensive troubleshooting experience to the component level, including both analog and digital circuitry.
• Able to troubleshoot OEM radio products with or without schematics and OEM assemblies.
• Candidates must have experience meeting daily production goals in a fast paced environment.
• Previous employment with Motorola, Two-Way radio dealers, Public Safety repair shops and other manufacturers is a plus.
• Certifications on a variety of OEM radio equipment models needed.
• Very fluent in using instrumentation (service monitors, oscilloscope, watt meters, frequency generator, frequency counter, etc.).
• Must be customer service oriented.
• Background checks are part of our hiring process, which may include a Motor Vehicle check.

BENEFITS:

• As a team member, you’ll qualify for a competitive and comprehensive benefits package on the first day of the month following the hire date, which includes Medical, Dental, Vision, and 401K

• Paid time off; eleven company-paid holidays per year
• We will cover fees associated with most professional certifications

• Career path development and mentoring
• Company-provided tools and uniforms
• Use of a company vehicle while servicing customers

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