Beauty and Bloom is nestled in the charming South Front District of downtown Wilmington. We pride ourselves on offering a unique blend of services, including a full-service hair salon, spa treatments, and a floral boutique. At Beauty and Bloom, we strive for excellence, and continuously improve our artistry to enrich and nourish our client’s experience!
Job Description:
We are seeking a professional and personable individual to join our team as a Salon Receptionist & Floral Assistant. While experience in salon/spa reception is preferred, it is not required. However, a positive attitude, strong communication skills, and a willingness to learn are essential for this role. The ideal candidate will be responsible for managing our front desk operations, assisting with floral arrangements, and ensuring our clients have a memorable experience from the moment they walk through our doors.
Responsibilities:
- Perform various administrative tasks to support the efficient operation of the salon and floral boutique.
- Schedule and confirm appointments via phone with a welcoming and freindly demeanor. Ensure orderly management of appointment calendars.
- Warmly greet clients upon arrival, offer complimentary beverages, and notify technicians of their arrival.
- Maintain a tidy reception area and salon environment, including folding towels and keeping supplies well-stocked.
- Assist the Salon Manager with day-to-day tasks as needed.
- Process transactions, including cash and credit card payments, and maintain the cash drawer.
- Keep clients informed about new services, promotions, and discounts.
- Upsell services in person and over the phone, including monthly service specials
- Provide knowledgeable advice to clients on haircare, skincare, and floral products.
- Receive and distribute incoming mail and packages, as well as manage inventory as needed.
- Place biweekly inventory orders to ensure adequate stock levels.
- Accept orders for flower deliveries, arrange them to have delivered to then destination.
- Aid in collecting details for inquires regarding bridal services and arrange trial appointments
- Assist with the preparation of wedding and special event floral orders, including creating arrangements and accessories.
- Participate in local community events, including setup and breakdown of our floral booth.
- Unbox and prepare weekly flower deliveries, ensuring the salon is adorned with fresh and beautiful arrangements.
- Maintain flowers throughout the salon, including touching up arrangements, changing water, and removing expired flowers.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional demeanor and appearance.
- Willingness to learn and adapt to new tasks and responsibilities.
- Previous experience in a salon, spa, or customer service role is preferred but not required.
- Passion for flowers and a creative eye for floral design is a plus.
Join our team at Beauty and Bloom and become part of a dynamic team; dedicated to providing overall customer satisfaction with salon, spa, and floral experiences. If you are enthusiastic about customer service and eager to contribute to a growing small business, this is the place for you!
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Retail sales: 2 years (Preferred)
- Customer service: 3 years (Required)
Work Location: In person