Customer Care Representative - Long Beach, California

About Us BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. Job Description: Hydrafacial is hiring a Customer Care Representative who reports to the Customer Care Manager and assists new and existing customers with needs including product orders, pricing, technical questions, marketing, and continuing support to help their business with all BeautyHealth | Hydrafacial equipment and products to be successful and continue to grow while delivering five-star customer care. HERE’S WHAT YOU’LL BE DOING: Answering calls from customers assisting them with pricing, ordering, marketing questions, technical support, and RMAs. Transfers calls to correct person or department. Assists customer in ordering supplies and marketing materials Handles customers questions and complaints Processes Sales Orders in ACT in a timely manner. Helps ensure that escalated issues are transferred to Customer Development Lead and handled in a timely manner. Performs out-bound telephone calls to promote current specials and provide customers with the latest product information. Attends weekly Customer Development meeting in regard to updates and continuing education. Calls customers that have credit card/payment issues to help resolve them and assure that the customer receives their shipments in a timely manner. Processes all orders that arrive by FAX and Email Informs customers of backorders and provides ETAs. Assists other departments with additional tasks when needed including filing, assembly of marketing materials, and shipping needs. HERE’S WHAT YOU’LL BRING TO THE ROLE: 3 years Customer Service Experience Working knowledge of Microsoft Word, Excel, Outlook, and ACT. Experience working in an “office environment”, can operate a multi-line phone, multi-function copier, and fax machine, scanner, printer, and computer. Interpersonal skills, exceptional customer service and problem-solving skills. Ability to multi-task and detail oriented. Punctual and an exceptional communicator to employees and clients. What else can you expect with Hydrafacial? PERKS! We proudly offer full health benefits, that’s medical, dental, vision, FSAs, HSAs, Accident Insurance, and even Pet Insurance for your furry family to name a few. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with an Employee Stock Purchase Plan and a 401(K) plan with an Employer Match. Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. We mean it when we say you’ll LOVE this role. (Base Pay: $20.00/hour) An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of BeautyHealth’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us! BeautyHealth is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities. BeautyHealth does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.