Fulfillment Lead

Our Fresno fulfillment center is growing and we're seeking a strong Fulfillment Lead to join our leadership team. We pride ourselves on a reputation of fast and personalized service with every single order and we believe having strong and efficient operations at all levels creates the backbone needed to deliver a great customer experience.

Fulfillment Leads take an active role in supervising our pick/pack/ship lines and participating in processing outbound orders to ensure our customers receive a perfectly packed and quickly shipped order every time. We are looking for a strong leader who can direct a daily team of 10 and be accountable for their success. The ideal candidate to join our growing team is ready to pitch in, be accountable, and bring a positive attitude ever day.

Your responsibilities will include:

• Order Fulfillment:
  • Pick, pack and ship orders alongside your team to hit daily goals
  • Manage the workflow by assigning associates to tasks/stations as needed to maximize productivity
  • Set and communicate shipping goals and keep your team motivated and focused
  • Ensure quality standards are met by conducting QA checks and providing relevant feedback to associates
• Leadership:
  • Set the example for your team in professional conduct, work ethic, positivity, and communication 
  • Make decisions about daily workflow that are in the best interest of the customers, the company, and the team
  • Assist management in hiring and training new team members
  • Coach Fulfillment Associates in performance and behavior situations by providing immediate, consistent feedback
  • Maintain staff morale and a positive work environment by developing positive relationships with your team and conducting monthly check-ins
• Operations:
  • Conduct opening and closing procedures of the fulfillment center
  • Collaborate effectively with management and team members to meet all KPIs
  • Contribute to the operational efficiency of the warehouse by communicating suggestions for improvements and pitching in to help wherever needed
  • Maintain safety of the work environment by following applicable SOPs, conducting equipment checks and safety walk-throughs, and requesting supplies/repairs.

Preferred Experience & Qualifications

• 3 years previous pick/pack/ship experience in a small goods warehouse or ecommerce environment
• 1 years experience in a supervisory role
• 1 years experience using a forklift in a commercial environment
• Computer literacy: experience using spreadsheet applications (e.g. Excel, GoogleSheets) and ability to learn and use various communication/collaboration software (e.g. Slack, Gmail, Google Drive) 
• Ability to stay focused and maintain accuracy is a busy warehouse environment
• Excellent punctuality, attendance, and reliability
• Professional and positive attitude

Requirements:

• Ability to stand for long periods of time, lift 50 pounds, and work in a fast-paced, physically active environment
• Strong verbal and written English communication skills
• Full time availability (43 hrs/wk), with the possibility of overtime during peak season
• Must be eligible to work in the U.S.

This is a permanent Full Time (43 hrs/wk), on-site position that reports to the Warehouse Manager. Compensation starts at $20.50/hr and benefits include health, dental, and vision insurance, competitive PTO, 401k with employer match, commuter benefits, and a generous employee discount.