IT Manager (Cumberland, GA)

Grow your IT career with us!

• Do you enjoy technical troubleshooting and problem solving?
• Do you want to surround yourself with passionate, knowledgeable IT experts?
• Are you a strong communicator who thrives when helping others?
• Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

BECA, a Blue Alliance company, is a well-established IT services provider serving the greater Atlanta area for over 40 years. We are looking for the right person to fill the role of an IT Manager. The primary responsibility of this position is assuring excellent IT service that exceeds the goals detailed in our managed services agreements.

As a member of our internal support team, an IT Manager is the face of our organization and can be assigned to one or multiple clients. IT Managers collaborate with and direct a team of technical and application experts, both remote and on site to satisfy client requests and issues. IT Managers organize all technical projects from research and planning to implementation, with the support of the team. IT Managers have varied technical abilities and skills, but ultimately act as the quarterback and liaison for our client and technical support team.

Important Attributes for a BECA IT Manager:

• Regular client meeting cadence to discuss, present and track technical projects / issues
• Collaboration with Success Architect on Annual creation, presentation, and execution of Technical Business Review (consult and inform)
• Engage bi-weekly with Success Architect on Annual creation, presentation, and execution of Technical Business Review (consult and inform)
• Engage bi-weekly with Success Architect on "Opportunities"
• Participation in timely client communication and tracking when emergency or escalated issues involving specific client assignment
• Provide high level technical service to ensure client issues are resolved in a timely manner
• Maintain all documentation and improvements in SharePoint, IT Glue and ticketing system
• Directs activities, leads, and manages direct report team members (where applicable)
• Provide technical guidance to any team member requiring assistance with assigned client account

And of course, your technical skills! This should include:

• Ticketing software - Incident management and allocating time to tickets being worked
• Remoting into systems, push scripts and run action creations
• Active Directory - Advanced knowledge of security groups, group policy fundamentals, and how domain controllers work
• Virtualization - Strong knowledge of VMware/Hyper-V for user incident support and operational support
• Microsoft Windows/Servers - Advanced knowledge of MS Windows, differentiate between physical/virtual servers, strong knowledge in server patching & maintenance, can add new drivers to print servers
• Networking - Advanced knowledge of network troubleshooting skills, DHCP &DNS, ability to identify VLAN issues, and circuit/ISP issues
• Advanced knowledge of AzureAD and Microsoft 365
• Strong understanding of Networking protocols
• Basic understanding of Security principles
• Maintain suggested vendor and technical certifications for authorizations
• Strong understanding of IRP principles
• Microsoft Servers and Network Equipment - Installation, troubleshooting and ongoing training
• Software as assigned

As a BECA IT Manager, we’re counting on you to:

• All time is documented daily in ticketing system (activities, projects, tickets, etc.), and submitted before Monday at 9am
• Ensure accuracy of solutions always provided to customers; escalating when appropriate to ensure resolution
• Maintain CSAT score as assigned by Manager
• Meeting customer expectations with service and maintain established SLA as defined by Manager
• Role model the company’s core values through your actions and words, including a willingness to take on special projects
• Uphold the company’s code of conduct, operational guidelines and policies
• Participate at a minimum of 20 hours in the service program annually; 40 hours for executive leadership
• Pursue one professional development opportunity per quarter
• Fulfill a regular cadence of team/company communications as outlined by Communications
• Participate in the hiring process as well as disciplinary process as needed

Why would You want to work with Us?

Being part of the BECA team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm. BECA offers a robust benefits and 401k package, as well as providing opportunities for employee training and certifications. BECA loves throwing events, celebrated by teams near and far. We work hard individually, and we provide opportunities to come together as a local team, even if just for a happy hour, we like to cheer to our successes together.

Benefits of working at BECA:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.