What are the responsibilities and job description for the Concierge position at BECU?
Description
IMPACT YOU'LL MAKE :
The Concierge role at BECU is all about making an impact. As a Concierge, you will be the first touch point for our members, proactively engaging with them to bring the BECU brand to life.
By managing and directing branch traffic flow, and providing accurate, professional, and timely assistance, you will play a crucial role in identifying and addressing our members' service and product needs.
The schedule for this full-time Concierge position at our Federal Way Crossings branch varies by week. Scheduled hours will fall between Monday-Friday from 8 : 30am-6 : 15pm.
Rotational Saturday's after training will also be required from 8 : 45am-1 : 30pm.
WHAT YOU’LL DO :
- Manage Traffic Flow : Connect members to the appropriate staff and ensure smooth traffic flow within the branch.
- Appointment Management : Book and track appointments for location staff, ensuring a seamless process for both members and staff.
- Lobby Maintenance : Maintain and organize the refresh / lobby area, ensuring that supplies are adequately stocked and member areas are clean, functional, and well-organized.
- Educate Members : Provide demonstrations and educate members on using BECU's full suite of remote services, ensuring that they can make the most of our offerings.
- Product Knowledge : Maintain a working knowledge of all departments and BECU's primary deposit and lending products and services, assisting members with transactions and cross-selling where applicable.
- Effective Communication : Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for achieving Credit Union goals.
- Continuous Improvement : Strive for continuous improvement of processes and the quality of service, actively contributing to the attainment of Credit Union goals.
- Additional Duties : Perform any additional duties as assigned, contributing to the overall smooth running of the branch.
QUALIFICATIONS :
Minimum Qualifications :
- High school diploma or associated Certification (GED) required.
- Minimum two years of customer service experience in a retail environment.
- Ability to work a shifting / flexible schedule; this requires evenings, nights, or weekends.
Desired Qualifications :
- One year of sales experience in a financial retail environment preferred.
- Ability to work independently, and as a team member, while using discretion in decision making and sound judgment in problem-solving.
- Excellent interpersonal skills to ensure member concerns are handled in a professional manner.
- Excellent organizational skills.
- Excellent verbal and written communication skills to effectively communicate.
- Proficient PC skills, with the ability to learn new software.
- Good conceptual and problem-solving skills.
- Ability to analyze and identify member needs.
- Ability to exercise confidentiality and discretionary judgment.
- Additional hours as necessary to accomplish objectives, goals, and projects.
- Ability to sit or stand for periods of up to one hour or more.
EEO Statement :
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Last updated : 2024-05-07
