Senior Director, Global Sales & Customer Success Enablement

This hybrid position requires two days per week in our Denver office.

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

Udemy Business is growing quickly, and so are our global Sales and Customer Success teams! We are looking for a Senior Director of Sales & Customer Success Enablement who has experience building out Enablement organizations in fast-growing B2B SaaS companies. You’ll own the global team, strategy, and execution for all go-to-market enablement programs. As a learning company, we understand great learning and upskilling programs truly move the needle. You’ll make a huge impact on the business, driving success metrics like revenue generation, customer retention, accurate forecasting, pipeline conversion and velocity, quota attainment, time to new-hire productivity, and Sales & Customer Success employee engagement.

What you'll be doing:

• Hire, manage and coach world-class Sales & Customer Success enablement teams (including sales teams in all stages and segments from business development to emerging, enterprise and strategic). 
• Design, develop, and implement a robust and scalable sales & customer success enablement strategy for a global team of hundreds of reps. Including, but not limited to, creating skills frameworks, leading & implementing our Sales Methodology, developing a Sales & Customer Success roadmap, and developing ongoing enablement & training programs to ensure team alignment with key messages and processes. 
• In partnership with your team, lead all Training initiatives (including theme development, agenda creation, timelines, program management, etc.) for programs such as new hire onboarding, SME sessions, remediation initiatives to skill-up weak areas, etc.
• Develop, deploy, and manage the organization’s sales & customer success certification program and tracking system including needs analysis, performance tracking, manager appraisals, and other feedback loop mechanisms.
• Establish strong partnerships & alignment with key stakeholders at all levels in the organization including product, sales, customer success, and marketing to ensure ongoing effectiveness & successful implementation of new programs/products. Leverage frontline sales & customer success managers as agents of enablement.
• Measure and evaluate the ROI of enablement programs ensuring that everything we do has a direct impact on key business metrics. Partner with marketing, sales, customer success, and sales operations on team alignment as well as mid-year meetings, and the enablement portion of Quarterly Business Reviews.
• Spend time in the field with managers & reps, gathering insights. Map the sales & customer success process with our customer’s buying journey to understand and enhance the skills, knowledge, process, and tools required by our teams to increase velocity and conversion rates at each stage in those processes.
• Develop a strategy for managing the sales & customer success enablement content repository and ensure that all information is easily and readily accessible at the point of need. Create engaging learning activities & exercises from start to finish in the designated e-learning platform.

What you’ll have

• 10 years experience in B2B SaaS 
• 5 years leading a team of sales and or customer success enablement professionals working at a fast-growing SaaS company
• A strong understanding of the different Sales & CS roles and enablement needs in B2B SaaS companies from design to execution and operation 
• Past experience creating Sales & Customer Success Enablement Strategies for teams in the 200-500-person range
• Proven ability to lead and inspire global, cross-functional teams, adapt and bring innovative ideas to encourage team growth via strong communication skills.
• Experience enabling first-time sales & customer success managers, specifically on sales processes, methodologies, technology, & fundamentals, including building frameworks that sales & customer success managers can use with their teams
• Experience with creation, facilitation and delivery of enablement content, including, but not limited to, presentations, decks & videos. 
• Demonstrated ability to build trusted relationships across a diverse range of stakeholders

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:

• Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage

• HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions

• Transgender Benefits: Expanded medical coverage for gender-affirming care

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: Pre-tax and Roth 401(k) plan with an employer contribution

• Charitable Giving: Corporate charitable match for eligible nonprofits and charities

• Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly

• Holidays: Twelve paid holidays throughout the year

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