Customer Service Representative

Description

The Behavior Analyst Certification Board®, Inc. (BACB®) is a nonprofit 501(c)(3) corporation established in 1998 to provide professional credentialing services for practitioners of behavior analysis services. We are located in Littleton, CO with beautiful views of the adjacent Rocky Mountains. Take a moment to watch a one-minute video that explains what we do BACB - What We Do!

At the BACB we strive to provide an inclusive and rewarding culture. We provide a work environment that focuses on positive reinforcement with a continual feedback loop to help staff achieve success. A healthy work-life balance is critical and the BACB provides exceptional benefits that promote self-care and wellness. All full-time staff enjoy:

• Medical, vision, and dental insurance premiums paid 100% by the BACB for the employee and all eligible dependents. Employees don't pay any contributions for benefit premiums!
• Short-and-long term disability policy for the employee paid 100% by the BACB
• The BACB provides $50,000 life insurance and AD&D policies at no cost to the employee
• Annual $500 FSA contribution by the BACB
• Employer funded 401(k) contributions up to a 4% annual match and discretionary contributions for eligible staff
• 18 days of Paid Time Off in first year of employment plus 12 paid holidays
• Tuition reimbursement available
• Student loan paydown plan available
• Reimbursement for relevant professional development events
• Free solar-powered electric car charging on-site

Requirements

• Provides customer support via email and chat on issues related to achieving and maintaining certification.
• Provides accurate, valid, and complete information to customers.
• Handles issues, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
• Maintains accurate documentation of customer interactions and document processing.
• Assists in completing general office tasks.
• Ongoing training.

Competencies

• Problem solving -- gathers information to accurately identify and resolve problems in a timely manner.
• Oral and written communication --clearly communicates with a variety to people through oral and written communication.
• Detail oriented -- carefully reviews written communication, documents, and information to ensure accuracy and clarity.
• Multi-tasking - ability to multi-task, prioritize and manage time effectively.
• Adaptability -- able to adapt to ongoing changes in the work environment.
• Initiative and follow through -- actively seeks opportunities for development and follows through on commitments in a timely manner.
• Teamwork and organizational support -- supports team members and organization to accomplish mission and goals; proactively promotes success of the team; gives and welcomes feedback.

Required Education and Experience: High School diploma. Prior experience in customer service preferred. Strong experience working with Microsoft Office Word and Excel. Ability to type a minimum of 40 words per minute.

Supervisory Responsibility: No supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, video conferencing, web cameras, phones, and scanners.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. This is largely a sedentary role; however, the ability to lift files, open filing cabinets and bend or stand on a stool is necessary.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel: Minimal travel is expected for this position.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BACB provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The BACB is a tobacco free workplace. Tobacco users are welcome to apply but if offered a position will not be allowed to use tobacco on the BACB property.

To be considered for this opportunity the applicant must live in the Denver metro area. If you are relocating to the Denver metro area, please address your relocation in your cover letter to be considered. Applicants should include their resume and cover letter with their job application.

Compensation: $20.50 per hour