What are the responsibilities and job description for the Patient Registration Coordinator position at Behavioral Health Group?
Patient Registration Coordinator
Who We Are
We are a team that is focused on patient care and quality. Behavioral Health Group (BHG), is a leading provider of opioid addiction treatment services. BHG provides medication assisted treatment and counseling services in a conventional outpatient setting. At BHG, we are committed to the belief that addiction is a brain disease, not a moral failing. We believe that with hope, respect, and caring, real recovery is possible.
Why work at BHG?
We grow better together! At BHG we believe in investing in our team members and growing careers through role-based training and promotional opportunities. Join our team members and thrive in our people first culture that is rooted in diversity and inclusion and offers many other tangible opportunities such as:
- Benefits: Your choice of three different benefits programs including health, life, vision, and dental insurance, a tuition reimbursement program, and 401K discretionary match
- Bonuses: We offer competitive pay, annual increases, bonuses, certification/license completion
- Paid Time Off: In addition to paid vacation and company holidays, BHG also provides paid time for training, voting, sick or personal time off
- Work/life Balance: Many of our locations offer flexible work schedules
- Additional Benefits: Employee Discount Programs to applicable cell phone services, restaurants, amusement parks, movie theaters and more
- Career Pathing: We are growing and promote from within
- Self-Care: We offer a self-care series as well as an Employee Assistance Program
BHG is the largest network of Joint Commission accredited outpatient opioid treatment and recovery centers operating almost 120 locations in 24 states, and counting. Please ensure you check out our open opportunities in other locations/states as we offer relocation assistance to help support your career.
Essential Duties and Responsibilities:
- Greet all individuals entering the treatment center
- Maintain an organized waiting area
- Validate patient participation in program through checking identification
- Check and inform patient and key staff about the patient’s monetary status
- Collect and account for patient fees – Collect/request patient fees including copays, deductibles, and coinsurance
- Validate that each patient insurance currently eligible and currently authorized, if applicable
- Communicates status of eligibility and authorization to the patient
- Assists in resolving patient concerns
- Checks eligibility weekly and monthly using WayStar or Payer website.
- Maintain security of treatment center funds and provide financial reporting
- Assist patients in completing insurance forms for submission as needed
- Be able to efficiently use a computer
- Be able to perform daily accounting duties
- Complete weekly reports and email them to the RVP, the Regional Manager, Program Director and accounting department
- Be able to efficiently use the treatment center’s computer program for patient fee collection and financial accountability
- Send out monthly statements if applicable
- Filing for third party reimbursement (i.e. Medicaid) if applicable
- Perform general clerical work and filing
- Cover reception desk during dispensing hours. This includes answering phones, setting patient appointments, and scheduling intakes
- Admit and discharge patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approval
- Assist Program Director with updating daily and monthly census forms
- Make copies for all team members as needed
- Make and maintain an adequate number of blank charts for intakes
- Assist Program Director in correcting patient/counselor caseload listings on a weekly basis or as needed
- Maintain inventory and order office supplies
- Run work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits when tasks are assigned
- Create and/or type documents, including letters and notices, as needed and requested
- Schedule patient appointments with the physician
- Advise Program Director of problems encountered with job duties and schedule, if applicable
- Maintain and help with a chart monitoring system
- Attend conferences, meetings and training programs as directed
- Attend weekly treatment team meetings prepared to discuss individual patient issues as related to the Administrative Support position duties
- Hold a basic understanding of alcohol/drug abuse and addiction
- Develop professional, helpful and effective relationships with patients
- Maintain the highest level of confidentiality and appropriate boundaries with patients
- Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner
- Be able to project a positive and professional image to the community, in representation of the Company
- Promotes and demonstrates excellent customer service
- Participate in and/or help perform, schedule, or attend monthly in-service trainings
- Help ensure the treatment center meets all accrediting body standards, and complete assigned activities in order to achieve this
- Perform Safety Officer responsibilities if assigned
- Engage in outreach activities, which may include writing letters and making follow up calls to community agencies
- Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
- Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor
- Other duties as assigned by supervisory team
Qualifications
- A high school diploma or equivalent
- One (1) year experience as a general office clerk with basic math and accounting skills and previous cash handling experience
- Must hold and maintain a valid driver’s license
- Healthcare experience
- Front desk, admissions, billing, and/or collections experience
GREAT Opportunities - Our Team Members are motivated self-starter’s who excel in a fast-paced environment and become a valued member of our team.
GREAT People - Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing the gold standard of patient care.
GREAT Support - We are committed to providing the training, information, and corporate support necessary to facilitate your success.
BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
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