Customer Service Representative

Job Title: Customer Service Representative

Location: 750 West Ventura Blvd, Camarillo, CA USA

Duration: 12 Months Contract (Potential Temp to Perm)

Shift: 1st Shift (8 AM – 4:30 PM)

Potential to convert to a Permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase.

Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe and India.

In this role you will manage incoming orders, service customer accounts, and serve as a primary communication focal point between Client and our customers.

Job Description:

· This position is within the Customer Service department and will manage incoming orders, service customer accounts, and serve as a primary communication focal point between Client and our customers.

· The primary goal is to maximize customer satisfaction by ensuring we meet our commitments to the customer.

· This position will process and track quotes and orders from request for quote to shipment.

· This includes working with sales on quoting product, providing status on orders, issuing RMA"s for items to be returned, and monitoring RMA process. All activities involve extensive interaction with customers.

ESSENTIAL FUNCTIONS:

· Entering Sales Orders in SAP

· Changing existing sales orders in SAP

· Status orders

· Export licenses and control

· Issuing and tracking RMAs

· Creating quotes and monitoring quotes

· Distributing S.O. materials and paperwork

· General departmental logistics and office support

· Process and maintain Orders utilizing various internal systems

· Manage customer schedules and websites as required

· Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.

· Know and apply all terms of Long-Term Agreements for assigned customers. Develop and maintain customer information documents for other team member’s use.

· Work closely with operations and supply chain to ensure Customer on Time Delivery

· Create, update, and manage Service Requests and Opportunities for customers

· Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs.

· Analyze and Problem solve customer specific performance issues

· Perform other tasks/duties as assigned.

· Associate’s degree from an accredited institution.

· Minimum of 1 year of experience in customer service or sales.

· Minimum of 1 year of experience in a manufacturing or technical environment

· Legally authorized to work in the United States without company sponsorship.

Preferred Qualifications:

· Bachelor’s degree from an accredited institution.

· Customer service experience, interaction with the public.

· Inside sales experience.

· Experience using SAP.

· Proficient with all MS office products.

· Must have good problem-solving skills.

· Needs basic contract understanding in the form of Purchase Orders and Government Contract orders.

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Job Type: Full-time

Salary: $26.00 - $28.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Orders: 1 year (Preferred)
• SAP: 1 year (Preferred)

Work Location: One location