What are the responsibilities and job description for the Area Branch Manager position at Belco Community Credit Union?
Location: Harrisburg West Shore Area
Position Title: Area Branch Manager Department: Retail Operations
Classification: Exempt Supervises: Branch Teams
Salary Grade: 11 Supervisor’s Title: Regional Branch Manager
Variable Pay Type: Annual Bonus
Summary:
As an Area Branch Manager, you will oversee daily activities in multiple branch locations. This includes driving branch performance, sales growth, employee, and member experience through effective leadership, highly collaborative partnerships, and sound operational practices. The Area Branch Manager fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service value and differentiating solutions that address clearly understood member needs, and the ability to drive the team to meet member financial goals. The Area Branch Manager will have direct oversight of branch operations, coaching, management, and training; ensuring that business processes and exceptional member experiences are being delivered consistently. This position requires experience working in the digital space to show members the ease of accessibility of the mobile and online experiences. Works closely with Regional Sales Managers and Branch Operations Department to effectively communication process improvement and share branch initiatives for growth and development through sharing ideas, critical thinking, innovation, and strategic thinking.
Essential Functions:
- Support multiple branch locations, inspire ownership among your teams and be an active player-coach. Leads team consisting of supervisors and staff, including responsibilities associated with hiring, training, coaching, developing, scheduling, directing, performance management, and all operations. Ensures that the Assistant Branch Manager is adequately trained and coached to lead the day-to-day operations of the sales and service of the branch
- Oversees performance standards to meet and/or exceed sales and service goals of the branch for multiple branch locations
- Show accountability by taking ownership of the business and willingness to make member-focused decisions when needed. Focus on employee experience, team’s purpose, shared leadership, effective communication/ collaboration, flexibility, and continuous learning. Holds monthly employee 1:1, , including reviewing employee development plans, and completes performance evaluations timely.
- Develops, implements, and communicates various reporting mediums used for goal tracking, volume, and statistical analysis of the area.
- The Area Branch Manager will build a diverse talent pipeline and develop high performing teams to ensure their capabilities keep pace with future business needs.
- Completes strategic and business plan initiatives including the maintenance of branch budgets, focusing on expense control initiatives
- Attains and exceeds credit union strategic goals as determined by Senior Management.
- Be a champion/advocate of the Behavioral Expectations at Belco through every interaction.
- Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving member service and branch success. As an ambassador for our brand, the Area Branch Manager is a visible representative in the field and community helping branch teams cultivate new member relationships and deepen existing ones. Oversees proper controls of the vault and cash operations. Responsible for cash ordering, verification, and disbursement of currency from the Federal Reserve Bank and handled by our third-party armored services.
- Responsible for ensuring team awareness and adherence to all security procedures relative to the handling of member cash transactions, branch security, and internal operating procedures. Must maintain member and employee confidentiality
- Works effectively with members (Internal, External, and Potential), vendors, peers, and senior management.
- Abides by Belco’s policies procedures, standards, regulatory and compliance mandates.
- Embodies Belco’s mission, vision, Belco life brand.
- Any other duties requested by the Regional Sales Manager.
Competencies:
- Budgeting
- Planning
- Communication
- Quality of Work
- Dependability
- Innovative Thinking
- Results Oriented
- Teamwork
- Relationship Building/Networking
- Leadership
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to operate general office equipment such as printers, fax machines, scanners, and phones. Keyboarding or PC data entry capabilities required. Sitting, standing, bending, and hand dexterity required. Ambulation – able to move from one area to another throughout one-floor office layout. Reliable transportation with the ability to operate a vehicle.
Travel:
Periodic travel to local businesses, other branch offices and operation center, as well as evening and Saturday work may be required.
Minimum Required Education and Experience:
A High School Diploma or equivalent and two years of similar or related experience, including time spent in preparatory roles. Candidates must have proven ability to coach and develop to drive sales results and operational excellence in a high-volume branch environment.
Preferred Education and Experience:
B.S. Degree in Business Administration or Management and more than 2 years of experience in financial management experience in Retail or Branch Banking environment Strong financial and business acumen including experience interpreting reports to drive productivity. Strong organizational skills including the ability to manage multiple responsibilities prioritize and delegate while delivering results.
Additional Eligibility Qualifications:
None
Disclaimer:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status, or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.
Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
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