Entry Level Claims Coordinator

This position is responsible for, under general direction, ensures timely processing of workers' compensation claims; evaluates accident reports to determine accuracy and completeness and to ensure adequate investigation; ensures BELFOR is in compliance with applicable laws and regulations; provides training and guidance to office personnel on proper treatment of workers compensation claims and protocols.

Responsibilities

Advises and/or assists departments in conducting investigation of accident reports, including interviewing of witnesses and procurement of relevant documentation.

Reviews accident reports to identify patterns of injury and to determine whether unsafe conditions contributed to the accident; provides department with information that will aid in reducing accidents and improve safety.

Review claim status with insurance adjusters

Timely follow through of information as required to the insurance adjusters

Provide comprehensive and accurate reporting of claims and statistical data to Regional Safety Managers

Effectively communicate policies and "rules of the road" to employees and managers

Maintaining an organized workspace to ensure all incoming and outgoing communication is managed timely and professionally

Attend BELFOR sponsored operations and safety training courses as required

Requirements:
Assist offices with completion of internal accident reports as well as State required forms

Monitor and assist offices with vehicle repairs/rental vehicles

Monitor and assist offices with total loss settlement processes

Monitor and maintain required automobile accident claim files

Data entry into claims software

Assist with driving complaint notifications and follow up

Work with fleet management company on necessary vehicle information

Complies faces and data regarding accident reports and files cases

Comprehensive understanding of customer service, principles and practices

Work under time constraints to meet specific timelines

Attention to detail and keen sense of safeguarding other people's property and information

Qualifications

An Associates' Degree in business or related field.

Discretion and confidentiality required

Knowledge of RiskConsole, Intelliris, and Risx-facs preferred

Ability to work as a team in a rapidly changing environment

Microsoft Office (strong emphasis in Word & Excel)

Ability to multitask in a fast-paced office environment

English language literacy & fluency

Strong written and verbal communication skills

Physical Demands

Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)

Sitting for extended periods of time

Manual dexterity needed for keyboarding and other repetitive tasks

The ability to bend, crouch, or stand as necessary.

Ability to use mobile devices for purposes of collecting and transmitting data as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.