Beauty advisor

The Cosmetic Beauty Advisor reports to the Sales Team Manager / Store Manager and ensures the uniform execution of the Belk direction within their store.

• Sales - Responsible for :
• Meeting or exceeding personal sales per hour goals
• Being a role model and demonstrating excellent selling skills and customer service
• Executing successful promotions and special events / pre-sells / GWP’s
• Driving sales through customer clienteling
• Work with store management to optimize business to business
• Achieving assigned $ line goal
• Identifying and reducing shrinkage in area
• Customer Service - Responsible for :
• Meeting or exceeding SPH goal
• Meeting or exceeding credit application goals
• Thanking each customer by name following a purchase
• Handling each transaction efficiently and accurately
• Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
• Building customer clientele base
• Recording and protecting personal identifying customer information
• General Responsibilities :
• Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
• Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
• Ensuring timely set-up including signage for promotional events
• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
• Cooperating with fellow associates and management
• Complying with store policies concerning attendance, tardiness, and associate handbook
• Accepting additional duties or share responsibilities during busy times and / or as requested by Sales Team Manager / Assistant Store Manager / Store Manager.
• Assist with all non-sell duties as assigned by Counter Manager / Sales Team Manager / Assistant Store Manager / Store Manager, where appropriate

Minimum Education & Experience :

• No education requirement
• Experience in retail preferred
• Excellent communication skills
• Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Physical Requirements :

• Ability to use computer keyboard, standard telephone and other related business equipment
• Hand manipulation to remove sensor tags
• Ability to push / pull 100-500 pounds when moving stock carts
• Task demands vary in each department because of the different types of merchandise
• Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
• Ability to apply treatment / make-up to customer's face

Last updated : 2024-05-18