Operator/Technician

Location: Troutdale, OR 12-hour Nightshift, 6 pm - 6 am. 4 days on, 3 days off one week, and 3 days on, 4 days off the next. SUMMARY The Operator/Technician is based at Bell and Howell’s remote service location and will report directly to the District Service Manager for that location. This position has overall responsibility for setting up, operating, and troubleshooting a variety of machines and/or equipment at customer site(s) in accordance with established procedures and guidelines. DUTIES AND RESPONSIBILITIES: Reads and interprets blueprints and diagrams to select, position and secure machinery. Adjusts machine settings to complete tasks accurately, according to specifications, and in a timely fashion. Ensures operational requirements are met in the set-up operation and the use of customer equipment and related product materials. Aids the Customer Service Team by performing scheduled preventive maintenance and minimal troubleshooting/repairing. Maintains equipment by following manufacturer’s recommendations on maintenance and operations under close direction/supervision. Maintains customer equipment by scheduling and performing regular preventive maintenance inspections on equipment, performing routine servicing to machines, reporting machine safety hazards to local supervisor. Maintains and expands technical knowledge by attending product training classes, reading service updates and bulletins, system machine schematics, etc. Continues to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as: electronics, computer skills, etc. Assists with parts finishing and cleaning operations as required. Helps maintain raw material/supplied material staging area. Assures sufficient tools and equipment are on hand to efficiently perform assigned tasks. Maintains a clean, safe, and efficient working environment by following established safety procedures and rules; proper operation of equipment; reporting preventive maintenance requirements on equipment; following manufacturer’s instructions; troubleshooting malfunctions; request need for repairs; keeping equipment, tools, and supplies in a neat and orderly fashion; maintaining appropriate supply levels. Maintains confidence and protects operations by keeping information confidential, protecting printed documentation per established policies and procedures. Contributes to team efforts by assisting production unit in achieving common objectives in a cooperative and supportive manner. Supervisory Responsibilities: N/A Competencies (Skills, Knowledge and Abilities): Requires understanding of computer program functionality and software troubleshooting skills. Strong interpersonal/customer relation skills. Ability to effectively resolve conflict internally and externally. Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment. Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives. Strong analytical, problem-solving, quantitative, and time management skills. Ability to communicate effectively both orally and in writing. Ability to understand, remember and follow verbal and written instructions. Ability to work as an integral part of a team. Ability to read and understand written procedures and diagrams for assembly and test. Ability to develop and implement solutions to assembly problem. Ability to maintain regular attendance and be punctual. REQUIREMENTS: Education and Experience: High School degree or equivalent required. Degree in electronics, advanced mechanics and/or software training with 1 year related industry/equipment experience or equivalent combination of education and experience required. Computer program functionality and software troubleshooting skills preferred. Associates or certificate in mechanical/electrical/electronic drawing preferred. Travel: This position may require some travel for training purposes. Physical Requirements: Ability to work weekends, holidays and overtime as required. Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc. Ability to operate large machinery. Requires lifting to seventy (70) pounds. Requires walking and standing; using hands to feel objects; reaching; and requires balance. Requires stooping, kneeling, crouching and/or crawling. Ability to work in a loud environment. Ability to work in small, cramped areas. Ability to work in elevated environment up to twenty (20) feet. Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bell and Howell does not require full vaccination at most sites. However, those customers that do require full vaccination against COVID-19, it is required to provide documentation prior to hire. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are offered a position with our company, we have an accommodations process in place for those requests. Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law. Founded in 1907, Bell and Howell is focused on improving customer experience by providing advanced technologies in high-growth markets. Leveraging a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive solutions in retail click-and-collect, pharmaceutical factory intelligence, consumer packaging automation, and production mail. The company is one of the largest and most sophisticated service organizations in the world, with more than 800 service engineers, 24/7/365 customer service and technical support centers, as well as advanced remote monitoring and diagnostic capabilities.