VP/Mortgage Servicing Default Administration Manager

VP/Mortgage Servicing Default Administration Manager

Company Information:

Bell Bank Mortgage is backed by the financial strength of one of the nation's largest independently owned banks. Founded in 1966 in Fargo, North Dakota, Bell Bank has more than $10 billion in assets and full-service banking locations in Arizona, Minnesota and North Dakota. Bell has empowered more than $25 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Originally founded in 1880 by early Minneapolis civic leader David C. Bell, Bell's mortgage division today has thousands of family mortgages to its name. Bell Bank Mortgage has been in Arizona since 1997 and is actively expanding, most recently opening locations in New Mexico and several other regional offices.

Bell Bank has been recognized as a top bank and a top financial workplace byAmerican Banker, ForbesandFortune, and has been named among America's top mortgage employers byNational Mortgage Professionalmagazine.

If you want to work for a strong, growing, forward-looking organization with world-class employees, this is the place for you.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position is responsible for the adherence to all investor and insurer requirements for default management through final resolution. This position is responsible for ensuring that all collections are handled in a fair, considerate, and professional manner and to maintain compliance with all laws and regulations. This position is responsible for leading all delinquent communications to customers, loss mitigation offerings and processing, foreclosure/bankruptcy, default reporting and claims activities.

Primary Duties:

• This position is responsible for overseeing the collection efforts of all 1-4 Family 1st mortgage Real Estate loans serviced by the Mortgage Servicing Department.
• Responsible for the monitoring of updates to all investor and state requirements for delinquent processing.
• Responsible for the managing the administration of 1-4 family bankruptcy and for monitoring all bankruptcy cases and filings. This includes working with the bankruptcy trustee on any reaffirmation agreements, workout agreements, surrendering of the collateral, etc. Process all bankruptcy system updates.
• Responsible for leading activity with the assigned legal counsel on any loans where we may have to initiate foreclosure proceedings, short sales, and deed in lieu transactions. This individual will be responsible for ensuring we are in compliance with all applicable laws and regulations as well as accounting and investor guidelines.
• Lead communications with delinquent borrowers in attempting to obtain late payments, using various means of contact such as telephone, letters, and personal visits establishing QRPC and following the contact and notice requirements of investors.
• Responsible for oversight of customers BRP package and loss mitigation options to determine any available workout option to foreclosure.
• Responsible for accurate, timely and complete default reporting to investors, insurers and bureaus as required.
• Ensure defaulted portfolio loans meet requirements of credit administration and report results as directed.
• Manage portfolio properties acquired through foreclosure into REO..
• Oversee all MERS and PMI processing and/or reporting requirements on delinquent loans.
• Responsible for attorney network and audits, as well as any other third party audit requirements for the delinquency process.
• Conduct reviews of positions supervised to identify training needs and accuracy.
• Responsible for updating and maintaining position procedures.
• Responsible for training, implementation and ensuring procedures are written on new methods/products/projects.
• Answers any consumer questions on defaulted 1-4 Family 1st Mortgage loan accounts.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Perform other duties as assigned.

Job Skills Required:

• Five years collection, loss mitigation or foreclosure experience required.
• Experience with Black Knight applications preferred.
• Supervisory experience required.
• Working knowledge of mortgage documentation, rules, regulations and policies relating to GSEs, GNMA, FHA, VA &USDA.
• Team oriented with effective communication skills.
• Self-starter.
• Ability to prioritize workload to meet deadlines.
• Possess excellent problem solving and math skills.
• Detail oriented and organized.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer