What are the responsibilities and job description for the Tour Guide Part-time position at Bell's Brewery, Inc.?
JOB TITLE: Tour Guide
LOCATION: Administrative Office, Comstock, MI
REPORTS TO: Tour Manager
FLSA POSITION TYPE: Part-time, Hourly, Non-Exempt
POSTING DATES:12/3/2021 - 12/23/2021
POSITION SUMMARY: Leads brewery tours in a manner that results in a positive, educational & entertaining experience for customers and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Additional duties may be assigned as necessary.
MANAGERIAL/LEADERSHIP RESPONSIBILITIES:
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each important duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MATERIALS/MACHINES/EQUIPMENT USED:
IMPORTANT SKILLS AND ABILITIES:
IDEAL CANDIDATE WILL POSSESS:
PHYSICAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each important duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
LOCATION: Administrative Office, Comstock, MI
REPORTS TO: Tour Manager
FLSA POSITION TYPE: Part-time, Hourly, Non-Exempt
POSTING DATES:12/3/2021 - 12/23/2021
POSITION SUMMARY: Leads brewery tours in a manner that results in a positive, educational & entertaining experience for customers and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Adheres to and advances the “Safety Always” culture of Bell’s Brewery.
- Embraces how diversity and eccentricities make Bell’s a better company. Operates in a spirit of open and honest cooperation while valuing the inherent self-worth & dignity of every employee.
- Leads tours of both the Comstock and downtown breweries.
- Provides information about Bell’s history and brewing process.
- Responds to customer questions, and positively represents the Bell’s brand at all times.
- Describes and responds to questions regarding the various types of beers available within the market.
- Monitors guest behavior to ensure compliance with applicable safety rules.
- Addresses and resolves behaviors that are disruptive to the tour process in a professional manner.
- Keeps guests together during the tour and limits the amount of unsupervised wandering.
- Ensures that every guest has a positive experience on the tour.
- Maintains the tour area by addressing or reporting safety hazards, dirty conditions, damaged equipment, or other items that could detract from the Bell’s brand.
- Performs opening and closing duties of tour locations in accordance to SOP’s.
- Stay current on brewing industry news and events, both locally and nationally
- Responsible for traveling between company sites for tours and meetings.
- Must have flexible hours, weekends availability required, with occasional weekdays/evenings by arrangement.
Additional duties may be assigned as necessary.
MANAGERIAL/LEADERSHIP RESPONSIBILITIES:
- None
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each important duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Valid Driver’s License
- Reliable transportation
MATERIALS/MACHINES/EQUIPMENT USED:
- Telephone, computer and related office equipment
- Visual aids
- Company vehicle
IMPORTANT SKILLS AND ABILITIES:
- Ability to convey knowledge in a personable and engaging way
- Be enthusiastic and friendly
- Ability to positively represent the brewery at all times
- Ability to think “on your feet” and respond to questions
- Ability to speak in front of large groups of people on a regular basis
- Ability to control crowds and handle unforeseen situations when giving tours
- Ability to work both independently and in a collaborative team environment
- Strong interpersonal, written, and oral communication skills
- Demonstrated knowledge of Microsoft Office programs
IDEAL CANDIDATE WILL POSSESS:
- Previous experience with public speaking, educational experience.
- A love and passion for craft beer!
- Understanding of the brewing process, is a plus.
- TIPS or TAMS certification, is a plus
PHYSICAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each important duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to walk a majority of the time. Walking surfaces may be wet and/or slippery
- Ability to talk clearly and loudly for extended periods
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Frequently enters brewing and operations areas and is exposed to heat, cold, and noisy conditions.
- Frequent Travel between Kalamazoo and Comstock facilities.
Bell’s Brewery is an equal opportunity employer. At Bell’s Brewery we believe diversity and eccentricities make us a better company. Across every department and at every level, Bell’s Brewery is committed to diversity, equity, and inclusion because it's who we are. We value and recognize the inherit self-worth and dignity of every employee and strive to uphold a work environment that allows every employee to thrive as their full selves.
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