RN Telephonic Nurse Case Manager

No On-Call, Weekends, or Major Holidays.

Work Schedule: 10a-6p Central Standard Time

Onboarding: One (1) week in-person orientation at our Nashville, TN Headquarters is required.

About Belle

Belle is a fast growing engagement company that is revolutionizing home healthcare – and it all begins with the feet. With 25M U.S. seniors no longer able to see or reach their feet, a lack of self care and mobility challenges cost the health insurance plans $38B in preventable medical spending every year.

Belle trains and manages a network of nail technicians or “Belle Technicians” who provide in-home foot care (aka medical pedicures). Belle uses cutting edge data science to identify those most in need on behalf of health plans and deploys its services accordingly. While in the home, Belle Technicians complete assessments and screenings, often being the first to identify emerging issues below and above the knee. As these issues arise, a team of remote nurses coordinate care with other healthcare providers - preventing serious and costly episodes.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About this Role

Belle is seeking a full-time, remote Telephonic Nurse Case Manager to ensure high-quality care, clinical outcomes, and member and caregiver satisfaction.

Our Case Managers advocate for the well-being of our members. As a part of this team, your role will involve reviewing documentation to survey for potential issues and then interacting with members to provide necessary referrals and care coordination to address those issues. Additionally, you will be responsible for mentoring and guiding our Belle Technicians (BTs) in clinical knowledge and skill development, such as data collection, assessment of SDOH, communication with members and caregivers, and documentation of best practices. This will ensure we provide our members with holistic, high-quality care and compassionate support.

Responsibilities

•  Ensure appropriate referrals are made, track all member cases, and facilitate issue resolution
• Utilize excellent communication skills to connect with members, demonstrating empathy towards their situations and clinical circumstances
• Seek creative ways to advocate for the member's best interest and remove barriers to care
• Provide initial feedback on BT documentation
• Liaise with the Operations team to identify trends in documentation challenges 
• Openly communicate improvement areas to enhance member experience and quality of care

Experience, Skills, & Personality

• Registered Nurse 
  • Multi-State Compact Licensure
  • Minimum 4 years of nursing experience including
    • 2 years experience with clinical case management 
    • 2 years experience working with the elderly
• Strong organizational skills 
• Naturally empathetic with exemplary communication skills 
• Self-motivated and directed
• Quick and resourceful problem solver
• Passionate about population health and working with the elderly
• Preferred:
  • Case management certification
  • Bilingual Spanish-speaking
  • Experience with G Suite & Slack
  • Experience working remotely

Benefits

•  Competitive compensation based on experience
• 401k
• PTO, Sick, Wellness Leave, and Paid Holidays
• Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.