Office/Housekeeping Employee

*This position is seasonal and runs from April through August*

Housekeeper/Guest Services Job Description

REPORTS TO

Housekeeping Manager/Office Manager or Owner(s)

GENERAL DUTIES

Responsible for the overall cleanliness of the campground including the public space areas and all accommodations according to standards. Responsible for guest registration, front desk, and store procedures while delivering great guest service.

SPECIFIC DUTIES

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
• Perform the daily, weekly and monthly cleaning programs for specific buildings and facilities as outlined by immediate supervisor or owner(s).
• Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix chemicals together or use straight out of original bottle. Must use appropriate safety measures such as gloves.
• Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests needs. Greet the guests at every opportunity by demonstrating a friendly welcome.
• Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform.
• Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and equipment, etc.) that need to be replenished on an as-needed basis to your immediate supervisor or owner(s).
• Report all broken or damaged items within all campground buildings, facilities and premises.
• Report all customer problems, requests or complaints to your supervisor or owner(s) and follow-up to resolve the issue if possible.
• Participate in the operation and supervision of scheduled activities and recreation to ensure camper safety and satisfaction.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

• Clean and well-maintained campground buildings.
• Careful and accurate money handling.
• Job duties completed in an efficient, timely manner.
• NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and customer service interactions.
• Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
• An attitude that demonstrates cooperation and team spirit with all staff members.
• Timely reporting of all guest concerns and requests, as well as follow-up and corrective action on the areas under the team member’s capabilities.
• Using safe work practices to avoid accidents of both guests and team members.

JOB QUALIFICATIONS

• Basic reading abilities
• Hear and speak the English language fluently
• Knowledge of computer and cash register operation
• Excellent customer services skills
• Must be able to operate a golf cart
• Ability to work under wet and slippery conditions
• Basic knowledge of safety procedures including chemical properties, handling, and usage
• Must be able to work nights, weekends and holidays

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift and carry 25 pounds regularly
• Able to push and/or pull approximately 200 pounds
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Requires the use of hands/fingers to handle or feel
• Long periods of standing, bending, kneeling and walking
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain

Job Types: Full-time, Part-time, Seasonal

Pay: From $14.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift

Ability to commute/relocate:

• Bellefonte, PA 16823: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Able to work on weekends and summer holidays?

Shift availability:

• Day Shift (Preferred)

Work Location: In person